Training + Certification Discussions

Pearson VUE account does not match my government issued ID

janson
Observer

My name listed in my Pearson VUE account does not match my government issued ID.But i can't update my name online.There is no place for me to re edit my name.This makes it impossible for me to schedule an exam.Does anyone know how to update my account name.

0 Karma

richgalloway
SplunkTrust
SplunkTrust

The screenshot says to contact Customer Service.  Have you tried that?

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If this reply helps you, Karma would be appreciated.
0 Karma

janson
Observer

I contacted TAC and they helped me open a case. Yesterday, I received an email from Vue, who told me that the information had been updated, but in fact, it hasn't been updated yet

0 Karma
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