Training + Certification Discussions

How to contact support for Lab Exercise Issues?

Aroot002
Path Finder

Hi everyone, I'm trying to complete the lab exercises on one of the trainings. I was probably about 2/3 done, and then my lab environment froze. I tried to refresh and it's saying the server is taking too long to respond. Also tried relaunching the lab session with the same result. I emailed "live support" at [email protected] with my issue but it's been 45 minutes and I haven't even received an acknowledgement of my inquiry. Any suggestions? Anyone know how long I should wait?

Will also note I tried asking for a grade for the stuff I completed, it can't grade anything.  I think my work is just gone but it says "If you are experiencing access issues DO NOT shutdown your servers.
Leave them running and contact [email protected] for assistance." and my countdown to decommissioning is ticking.

Labels (2)
0 Karma

edu-ops-admin
Splunk Employee
Splunk Employee

Hello @Aroot002 ,

 

Please email [email protected]  for 1:1 assistance and include the same description. 

0 Karma
Got questions? Get answers!

Join the Splunk Community Slack to learn, troubleshoot, and make connections with fellow Splunk practitioners in real time!

Meet up IRL or virtually!

Join Splunk User Groups to connect and learn in-person by region or remotely by topic or industry.

Get Updates on the Splunk Community!

Deep Dive: Accelerate threat investigation with Splunk’s AI Assistant in Security

AI is one of the biggest topics in the market today, and for security teams, its value goes far beyond the ...

Announcing Modern Navigation: A New Era of Splunk User Experience

We are excited to introduce the Modern Navigation feature in the Splunk Platform, available to both cloud and ...

Detection Engineering Office Hours: Real-World Troubleshooting & Q&A

[REGISTER HERE] This thread is for the Community Office Hours session on Detection Engineering Office Hours: ...