Training + Certification Discussions

How to contact support for Lab Exercise Issues?

Aroot002
Path Finder

Hi everyone, I'm trying to complete the lab exercises on one of the trainings. I was probably about 2/3 done, and then my lab environment froze. I tried to refresh and it's saying the server is taking too long to respond. Also tried relaunching the lab session with the same result. I emailed "live support" at elearn@splunk.com with my issue but it's been 45 minutes and I haven't even received an acknowledgement of my inquiry. Any suggestions? Anyone know how long I should wait?

Will also note I tried asking for a grade for the stuff I completed, it can't grade anything.  I think my work is just gone but it says "If you are experiencing access issues DO NOT shutdown your servers.
Leave them running and contact elearn@splunk.com for assistance." and my countdown to decommissioning is ticking.

Labels (2)
0 Karma

edu-ops-admin
Splunk Employee
Splunk Employee

Hello @Aroot002 ,

 

Please email education_AMER@splunk.com  for 1:1 assistance and include the same description. 

0 Karma
Get Updates on the Splunk Community!

Splunk Observability Cloud's AI Assistant in Action Series: Auditing Compliance and ...

This is the third post in the Splunk Observability Cloud’s AI Assistant in Action series that digs into how to ...

Splunk Community Badges!

  Hey everyone! Ready to earn some serious bragging rights in the community? Along with our existing badges ...

What You Read The Most: Splunk Lantern’s Most Popular Articles!

Splunk Lantern is a Splunk customer success center that provides advice from Splunk experts on valuable data ...