Incorrect license file uploaded

[sweetie]

hi , we accidentally uploaded Personalized Dev/Test License file instead of Developer license in our splunk emterprise environment. After restarting splunk, we found that it is not acceptiing any user creds and logging on Admin user only. Please let us know how can we fix it given that no users are registered in splunk web now and no one is able to login.

Thanks

[sweetie]

hi @richgalloway - In my case I dont see option to Delete the license.

[richgalloway]

You may need to add the correct license before you can remove the incorrect one.

Failing that, there is another untested method.  Go to $SPLUNK_HOME/etc/licenses/ and move the .lic files (except enttrial.lic) to another location.  Restart Splunk and you should be able to add the right license.

[sweetie]

Sure @richgalloway - waiting for developer license file as of now. Will try to upload the same once recieved. 
Also there are no .lic file under the said location- $SPLUNK_HOME/etc/licenses/

Thanks

[isoutamo]

Hi

you can try to list those with 

splunk list licenses|egrep '(label|guid|hash)'

then you could remove correct one with it's hash like

splunk remove licenses <hash>

But remember that this command remove this file from filesystem! So if you are using it for real license then backup those files first on some safe place.

r. Ismo

[sweetie]

Thanks @isoutamo  and @richgalloway .

Closing thread- After uploading new Developer license, issue got fixed and users were able to login [probably overrid the Dev/Test Personnel license.

Thanks

[richgalloway]

Go to Settings->Licensing, delete the incorrect license and install the correct one.