Data Questions

[kkruger711]

Good Afternoon,

Hi,

I have some questions regarding the data in the ADP Mobile client report:

1. How often does this data update?
2. Total Cumulative Users – Does this include terminated employees who previously registered for the app?
3. Total Active Users – what is the criteria for this? Logged on within the last 30, 60, 90 days?
4. It’s July 1st and I tried running data for the previous month to get June data. Nothing came up for Total active users, why is this?

Thank you!
Keri

1. Do you have a sheet that explains what all of the metrics mean? That would be very helpful.

[richgalloway]

Where is the "ADP Mobile client report"? What app is it part of?

[kkruger711]

We use the splunk enterprise website. Below is the link that I use to log in

https://splunkprod.whc/en-US/app/mobilepm/client_report_usingsummaryindex?return_to=%2Fen-US%2Fapp%2...

I would love to discuss this over the phone if possible. 

[richgalloway]

splunkprod.whc doesn't resolve. Can you just describe the report?
You are aware this is a community forum, not official Splunk Support, right? There is no phone support here.

[kkruger711]

It is a Mobile App Utilization Report. It includes metrics such as:

Total Users over the Month,

Total Logins over time/month- current year

Total Active Users

Does that help?

I've tried to get support from Splunk but have not had luck.

[richgalloway]

Are you sure it's a Splunk app? I see nothing in splunkbase for "ADP". If the app is provided by a third-party then you should contact that provider for support.

[kkruger711]

I sign in on my desktop. It says "Splunk>Enterprise" and then it says "App:Mobile PM".