getting 401 unauthorized error when accessing appdynamics api

[CommunityUser]

Hi Team,

When I am trying to retrive the metrics of my application i am getting 401 unauthorized error

thanks in advance

[Pratik_Maskey]

How you are trying to retrieve metric data, Are you using REST API? Please refer the following document.

https://docs.appdynamics.com/display/PRO43/Metric+and+Snapshot+API#MetricandSnapshotAPI-RetrieveMetr...

-Thanks

[CommunityUser]

I am trying to access metric-data REST API of my application using postman.

I am giving the REST API, selecting basic authentication, and giving the local user credentials, which I have created, but I am still not able to access the REST api mentioned in the documentation.

I am getting 401 Unauthorized error.

thanks. 

[Pratik_Maskey · Accepted solution]

Make sure user have administrator or account owner permissions and provide the correct account name and use the username in the defined format followed by the password.

Format - username@accountname:password

Alternately you can copy the REST URL open an incognito window and hit the URL for authentication use the same format for username followed by the password.

-Thanks

[CommunityUser]

Yes I am using REST API