No data Avaliable in dashboard

[tharun_santosh]

Hello,
https://docs.appdynamics.com/appd/21.x/latest/en/infrastructure-visibility/monitor-kubernetes-with-t...

1.Validate the Cluster Agent Installation

2.we  have deployed appdynamics using EKS on AWS

3.we have succefully deployed it using helm chart

4.but in the dashboard it says no data available

5.We have installed cluster agent and Visibility infra using the above documentation and we are not able to get the visual data in the console and in the metrics browser it just says no data available.

We are using EKS cluster 1.25 version with 2 nodes and we have deployed bank-of-anothos application in our cluster

6.# To install InfraViz  

installInfraViz: true

# AppDynamics controller info

controllerInfo:

  url: https://cat202312051119163.saas.appdynamics.com:443

  account: My account name

  username: My username

  password: My password

  accessKey: my access key 

  globalAccount: my account name

# Infra Viz config

infra Viz:

  nodeOS: "linux"

  enableMasters: true

  stdoutLogging: true

  enableContainerHostId: true

enable Server viz : true

  enable Docker viz : false

# Net viz config

net Viz:

  enabled: true

  net Viz Port: 3892

screenshot link:
Screenshot 2023-12-13 at 3.07.16 PM.png 

Please tell Work around for above issues.

Thanks

[Satbir_Singh · Accepted solution]

Hi @tharun.santosh ,

Please use the relative path in the Dashboard setting. Please try this path

Please use Hardware Resources|Cluster|Pods count for value in above screenshot. Seems like you are using some incorrect path in path as in the above screenshot. Please use "Hardware Resources|Cluster|Pods count"

Relative path documentation

https://docs.appdynamics.com/appd/21.x/21.3/en/appdynamics-essentials/alert-and-respond/configure-he...

Thanks,

Satbir

[iamryan]

Hi @tharun.santosh,

Unfortunately, Support is only available to customers with a paid license, which is why I suggested filling out that form and getting in touch with Sales. I don't know what their SLA is with a follow-up. 

[tharun_santosh]

Hello Ryan,
I understood that I have posted another questions for the  same problem, I am trying to contact Bangalore  India, AppD sales no response from their side. Could you please suggest any contact Email Id of technical support team so that we will discuss whether the issue is with our configurations or there are any limitations in pro trial version.

We are running our applications in EKS cluster but in trial version documentation it has given that we can access all the services for 15-days. But all the configurations are made according to the documents, After in dashboard the data's are not reflecting, Could you please suggest work around for this problem.

thanks,

tharun

[iamryan]

Hi @tharun.santosh,

I see you posted your question again. The community is a peer-to-peer community. I suggest you try contacting AppD sales for further help.

https://www.appdynamics.com/company/contact-us