Installation

Why is there Windows Installation Rollback error?

Stevelim
Communicator

I am performing a migration of an 8.2.2 Splunk instance into a new VM. I have copied the entire $SPLUNK_HOME (D:\Splunk) folder into the new VM machine and ran the installer. The installer fails with rollback. I have the logs with me and here is an excerpt of the failure:

MSI (s) (DC:AC) [14:20:49:588]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI3EE8.tmp, Entrypoint: FirstTimeRunCA
FirstTimeRun: Warning: Invalid property ignored: FailCA=.
FirstTimeRun: Info: Properties: splunkHome: D:\Splunk.
FirstTimeRun: Info: Execute first time run.
FirstTimeRun: Info: Enter. Args: "D:\Splunk\bin\splunk.exe", _internal first-time-run --answer-yes --no-prompt
FirstTimeRun: Info: SystemPath is: C:\Windows\system32\
FirstTimeRun: Info: Execute string: C:\Windows\system32\cmd.exe /c ""D:\Splunk\bin\splunk.exe" _internal first-time-run --answer-yes --no-prompt >> "C:\Users\********\AppData\Local\Temp\splunk.log" 2>&1"
FirstTimeRun: Info: WaitForSingleObject returned : 0x0
FirstTimeRun: Info: Exit code for process : 0x2
FirstTimeRun: Info: Leave.
FirstTimeRun: Error: ExecCmd failed: 0x2.
FirstTimeRun: Error 0x80004005: Cannot execute first time run.
CustomAction FirstTimeRun returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 14:20:57: InstallFinalize. Return value 3.

Anyone has any insights?

Labels (1)
Tags (2)
0 Karma
1 Solution

Stevelim
Communicator

If anyone is stuck like me, the solution I had was to re-run with the same version of Splunk before running the latest installer.

View solution in original post

0 Karma

Stevelim
Communicator

If anyone is stuck like me, the solution I had was to re-run with the same version of Splunk before running the latest installer.

0 Karma
Got questions? Get answers!

Join the Splunk Community Slack to learn, troubleshoot, and make connections with fellow Splunk practitioners in real time!

Meet up IRL or virtually!

Join Splunk User Groups to connect and learn in-person by region or remotely by topic or industry.

Get Updates on the Splunk Community!

Upgrade Prep for 10.4, Network Observability Deep Dives, and More from Splunk Lantern

Splunk Lantern is Splunk’s customer success center that provides practical guidance from Splunk experts on key ...

Splunk Developer Day announcements: AI agents, MCP tools, Forecasting, and Custom ...

Splunk Developer Day was packed with product and platform updates for developers building in the AI ...

Deep insights, no barriers: Splunk Observability Cloud Free Edition

As software delivery cycles continue to accelerate, observability shouldn’t be a luxury — it should be a ...