While installing the Mobile Access Server, why is Mongo throwing "error number 14" when trying to start the service?

[israelgutierrez]

Hello

I'm trying to install Splunk Mobile Server on my Stand Alone Splunk server, but once it is unzipped, trying to start the service I get this error:

/opt/mserver# sh server.sh start
starting data service... it might take up to couple minutes
/opt/mserver/server/node_modules/co/index.js:292
    throw err;
          ^
Error: data service failed to startup, output:about to fork child process, waiting until server is ready for connections.
forked process: 6505
ERROR: child process failed, exited with error number 14

    at MongoDaemon.start (/opt/mserver/server/lib/bundlemgr/mongo_linux.js:16:13)
    at GeneratorFunctionPrototype.next (native)
    at next (/opt/mserver/server/node_modules/co/index.js:74:21)
    at /opt/mserver/server/node_modules/co/index.js:93:18
    at Immediate._onImmediate (/opt/mserver/server/node_modules/co/index.js:52:14)
    at processImmediate [as _immediateCallback] (timers.js:374:17)

Any Ideas what could be happening?

Context
Server Ubuntu Trusty Updated
Splunk Enterprise 6.2 Updated
Mserver downloaded: mserver-linux-release-2.0.1.tgz

Regards

[smohan_splunk · Accepted solution]

This issue, which is mongodb related, could occur if the locale of the system is misconfigured. In order to fix this, please execute the following, and retry:
export LC_ALL=en_US.UTF-8
export LANG=en_US.UTF-8