Installer failure rollback during upgrade

[kenoski]

Hi,

I am upgrading an indexer from 7.2.6 to 7.3.9 on a Windows 2012 R2 server.

During the installation near the end of installation I see that the installer is rolling back the upgrade. Where do I find out why the installation is failing?

I've done upgrades in the past, but never have I seen it rollback an installation.

Thx.

[jho-splunk · Accepted solution]

Hi @kenoski,

Run the installer from the command line like so:

msiexec /l*vx msiexec.log /i <splunk.msi>

Then search for "return value 3" in msiexec.log and the few lines before that should tell you what is going wrong.

Cheers,

 - Jo.