AppD Archive

Appdynaics Lite is not keeping data for 2 hours

CommunityUser
Splunk Employee
Splunk Employee

As mentioned on the website , the lite version should  keep  data  for 2 hours, but the difficulty I am facing is   a particular web service  call   is  remaining coloured  till it is  accessed  by the client  frequently. But as  soon as  there are no calls  to the web service, after around 10 mins  it becomes grey and  no informations  are displayed  for that.  But it is supposed to keep the data for  2 hours as per the website. 

Please help

0 Karma

Arun_Dasetty
Super Champion

Hi,

Yes, the lite version stores data for 2 hours. We suspect the following could be the issue:
- you have generated load for WS calls and WS BT discovered at 2 pm and you have selected time range "last 30 minutes"

- now you have not generated load for past 30 mts , and you have selected time range "last 30 minutes" still, since there is no load for past 30 mts and hence we might see the BT health status as grey and with no call, and this is expected behavior if no data exists for the selected time range in viewer UI.

Can you select time range "last 2 hours"  and if there is load on WS BT for in past 2 hours, you should see the health status as green.

If you still see the issue, please attach the relevant screenshot and following logs to debug further:

- <lite_agent_install_dir>/logs
- <lite_viewer_install_dir>/logs

Thanks,

Arun

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

Sounds  good.

Please  provide me the steps to set the  time. 

0 Karma

Arun_Dasetty
Super Champion

Hi ,

Login viewer UI, Click on the "Last 30 minutes" option from the "time range" section (you should see "Time range" section in lite viewer UI after the "Monitoring ON" section or below the "Logout" link from the header section in viewer UI at the top right corner of the UI or above the business transactions section at the right in "overview" screen)

Time range section has the following options "Last 30 minutes" , "Last 1 hour"  and "Last 2 hours" options

Please select "last 2 hours" and you should data for past 2 hours

Thanks,

Arun

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

Its working for me now.

Thanks a lot  for your help.

One more issue  is  when ever there are some activity on the application that is being monitored, on the  dash board  there are pop ups like "Fetched 5 backends". Some times  those  pop ups are from top to bottom. They do not allow  us to anything or click on any links  available  below it.

Is there any way we can stop the pop ups or any way to  make them dissapear  all the pop ups together?

0 Karma

Arun_Dasetty
Super Champion

Hi ,

Glad to hear that you are able to see BT health stats as per time range selected.

Regarding the UI popups query, the popup are due to internal calls from the lite viewer UI to continuously refresh latest data uploaded by agent to the viewer. Currently we cannot configure to disable the UI popups in lite viewer UI.

But the UI info popups should disappear after a minute, and you should be able to click links once they disappear.

However, the UI info popups that you referring in lite viewer that raised on data refresh does not exists in the AD Pro version of the controller UI.

Please let us know if you need further information

Thanks,

Arun

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

If there are  lesser number of  pop ups  its manageable, but sometimes  we are facing huge numbers and they do not dissapear  in one minute. The pop ups are  really making things difficult and  will  hamper the popularity of ta great and very useful  product.

0 Karma

Arun_Dasetty
Super Champion

Hi,

We apologize the incovience caused here, We are filing an internal bug  to address this issue in future Lite release.

However as i mentioned this issue does not exists in AD Pro version of the product
.

Thanks,

Arun

0 Karma
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