Agent downgrade lite to pro does not accept license

[CommunityUser]

Hello

again another one with problems after pro license expiration.

the agent refuses registering with controller due to

[AD Thread Pool-Global1] 03 oct 2017 10:03:52,686  WARN ConfigurationChannel - ResponseReadException creating Response Wrapper [e], : com.singularity.ee.rest.b: Error in controller in processing binary request AppAgent Config Data  - Agent license request denied. Agent type: java-app-agent; Node: 10.12.0.61; Host: devpangea-jboss1; License Rule: lite; Reason: License limit hit for account

i have just deleted the default rule  license and create a new one, and then configure the new accesskey on controller xml agent conf file

reset agent a lot of times, but still no luck

my account info stills saying the account is a pro trial

any help please? i do not want to create ooother pro trial account again .. this is weird seems is still on pro trial but the license of course expired.

any help please?

[Atyuha_Pal]

Hi,

We are checking with the ops team and will get back to you once we hear from them.

Thanks,

Atyuha

[CommunityUser]

Hi there,

I'm having the same issue.  Is there any update to this yet please?

Thanks in advance,
Carl.

[Stephan_Noerenb]

Same problem here, any suggestion?