All Apps and Add-ons

Workday REST API connection - HTTP 503 error

rgonzale6
Path Finder

We've configured and installed the WorkDay for Splunk TA and run into some issues.

I believe our Client ID, Client Secret, and Refresh Token have been correctly retrieved and entered from our WorkDay backend but we're consistently seeing this issue with no good connection:

HTTPError: HTTP 503 Service Unavailable -- KV Store initialization failed. Please contact your system administrator.

Has anyone seen this error in their experience? If my auth was bad I'd expect a HTTP 403. This seems to be saying our Workday endpoint isn't configured properly or our add-on client isn't registered.

Has anyone else experienced this problem?

Thanks!

0 Karma
1 Solution

acharlieh
Influencer

Not knowing much about the Workday Add-on... it may use Splunk's KVStore, and that message namely "KVStore Initialization Failed" sounds like there's something wrong with that component of your Splunk installation. You may want to peruse some of the kvstore tagged questions for some hints / things to look at.

Nadine Miller also gave a virtual .conf talk last April entitled "KVStore Hammer Time" that may also be helpful.

View solution in original post

acharlieh
Influencer

Not knowing much about the Workday Add-on... it may use Splunk's KVStore, and that message namely "KVStore Initialization Failed" sounds like there's something wrong with that component of your Splunk installation. You may want to peruse some of the kvstore tagged questions for some hints / things to look at.

Nadine Miller also gave a virtual .conf talk last April entitled "KVStore Hammer Time" that may also be helpful.

rgonzale6
Path Finder

Thank you! Indeed This was my problem! Expired cert, even after upgrade.

0 Karma
Get Updates on the Splunk Community!

Splunk Forwarders and Forced Time Based Load Balancing

Splunk customers use universal forwarders to collect and send data to Splunk. A universal forwarder can send ...

NEW! Log Views in Splunk Observability Dashboards Gives Context From a Single Page

Today, Splunk Observability releases log views, a new feature for users to add their logs data from Splunk Log ...

Last Chance to Submit Your Paper For BSides Splunk - Deadline is August 12th!

Hello everyone! Don't wait to submit - The deadline is August 12th! We have truly missed the community so ...