Splunk Add-On builder Security Vulnerability

[mcsnorkey]

Hi, 

I've found a bug in the Splunk Add-on Builder and I've tried to report it but I'm not having much luck.

From my Splunk account I try to open a ticket and get this message:  "It appears you do not have an active Support Contract or entitlement, and as a result, cannot open a Support case"

From the add-on builder page I try to file a case but that just goes to:  "URL No Longer Exists
You have attempted to reach a URL that no longer exists on salesforce.com."

I tried calling Splunk but they put me through to sales then dropped my call.

I was hoping someone might point me in the right direction to help Splunk fix this issue.

Thanks.

[tchavez_splunk]

Howdy! Sorry for the trouble you're seeing trying to report the bug.

I've reached out to a few folks internally who may jump in but feel free to reach me directly at [email protected]

Best,

Tom

[mcsnorkey]

Hi tchavez, 

I've sent you an email detailing the issue.

Hopefully it gets fixed  🙂

Thanks for reaching out.

Cheers.

[youngsuh]

what version of add-on builder that give you the issue?  I have the latest version.  I get no such error.

[mcsnorkey]

Hi youngsuh, 

I have emailed Splunk and I'll let them disclose any further information on the issue if they want.

The issue exists for me in both 4.0.0 and 4.1.0.

cheers.

[richgalloway]

Try https://ideas.splunk.com

[mcsnorkey]

Hi Rich, 

Thanks for the idea - I have a similar problem though in that I don't want to explicitly detail the flaw in a public forum for everyone to read about - I'd rather have a way of notifying Splunk directly but that seems very hard to do.  I might see if any of my colleagues have a direct line with Splunk.

Thanks again.