Reinstate App Content

[dwraesner]

Greetings fellow Splunkers,

My App was archived by the time I got around to updating the content, passing the AppInspect check, and uploading the Apps new release.

After that, received an email from the AppInspect email group at Splunk stating the App passed, and has qualified for Splunk Cloud compatibility.

It has now been 3 weeks since the App passed, but it has not been un-archived / reinstated.

Found some instructions that state to click the "Reinstate App" button under your App profile's "Manage App", but do not see that button available.

Can anyone post how to get an App unarchived / reinstated.

[dwraesner]

Hello Giuseppe,

Thanks, and will do this Monday.  🙂

Best regards,

Dennis

[gcusello]

Hi @dwraesner ,

open a non technocal ticket to Splunk Support.

Ciao.

Giuseppe

[dwraesner]

Hello Giuseppe,

Tried opening a non-technical case via the Support Portal, but was directed to where I needed to enter a support entitlement number to open any case.

Then called the support number directly, but the automated menu system put me a loop over and over so that I never reached a support person to talk with.

Couldn't figure out how to open a non-technical ticket with Splunk Support.

Any specifics on how to do that ?

Best regards,

Dennis

[gcusello]

H @dwraesner ,

I usually use the Partner Portal, but I know that you can also send an email to support@splunk.com.

Ciao.

Giuseppe