IT Essentials Work - Error 500

[daisy_st]

hi all,

so I installed IT Essentials Work and am getting error 500. It is also displayed as ITSI under Apps and not as IT Essentials Work. Also, there are 2 licenses available for some reason. I didn't add any. I don't have a license for ITSI, nor want to use ITSI. The app is installed via CLI, following Splunk's guidelines. Any suggestions what the reason could be?

there is a dev license used as well so not sure if this has anything to do with the issue.

Thanks!

[livehybrid]

Hi @daisy_st 

The ITEW/ITSI comes with an internal license which is used for the itsi_* sourcetypes, this means it wont count towards any other license you have.

To unlock ITEW into ITSI you do need a separate license key, however it sounds like this isnt an issue for you.

Relating to the 500 error(s) - Is there anything else you can see around this? 

* In the browser developer tools window, under Network, can you see the status=500 pages? Is there any response content for those api calls?

* In the _internal index have a search for log_level=error "itsi"  and/or look around in the $SPLUNK_HOME/var/log/splunk/*itsi* files to see if that gives any clues - feel free to post any specific error logs here to help us diagnose.

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