Adding emails to Trusted group

[im_bharath]

Hello All, 

Currently we have setup the use case to send the emails whenever a condition is satisfied and an alert is fired up.

My concern is whenever the email is received we are receiving the address in the FROM field as "[email protected]",   and we think that some mail boxes are not getting these emails from the specific untrusted email address, 

please correct me if i am misunderstood. 

Also, is there a way to add this "[email protected]" to the trusted email group or something like that?

or is there a different way to get the actual email address instead of the +untrusted email whenever an email is sent out from splunk.

Hope this makes sense. 

Thanks, 

[im_bharath]

Okay Thanks for the suggestions.. i will reach out to our exchange team and see if they can provide a solution and will post the outcome here.

Thanks.  

[VatsalJagani]

@im_bharath - I think this is being done by your email security system rather than Splunk.

I hope this helps!!!

[isoutamo]

Hi

as @VatsalJagani said this syntax [email protected] is used by some mail systems to reroute addresses to correct recipient by that "+something". So you must contact to your email provider to add that new domain to trusted ones.

r. Ismo

[richgalloway]

If you use on-prem Splunk Enterprise then you can set the From email address to any value you wish.  If you use Splunk Cloud then the From address cannot be changed.

Either way, I get the impression "+untrusted" is being added to the From field after the message leaves Splunk - probably by your email service.  You should talk to your email admin about that.