Dynamic notifications based on severity is looking for severity in the root of the payload. The pagerduty adddon inserts the custom_details Json object into the payload and it will not get recognized. However, you can create an event orchestration that looks for severity in the custom_details object and set the severity based on the content of the severity field. { "client": "Splunk", "client_url": "<<splunkurl>", "contexts": null, "description": "<<incident_descr>>", "event_type": "trigger", "incident_key": "<<incident_key>>", "service_key": "<<service_key>>", "details": { "LastSuccessfulCall": "Friday Dec 08, 2023 04:41:58PM", "active": "true", "custom_details": { "severity": "info" }, "field1": "value1", "field2": "value2" } }
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