Hi @Wynd - I’m a Community Moderator in the Splunk Community.  This question was posted 4 years ago, so it might not get the attention you need for your question to be answered. We recommend that you post a new question so that your issue can get the  visibility it deserves. To increase your chances of getting help from the community, follow these guidelines in the Splunk Answers User Manual when creating your post. Thank you!  ... View more

Not OP but my issue was that I'd allowed the wrong IP address. I'd discounted this as a possibility but when I checked the logs on the Phantom server (/var/log/nginx/access.log) I found that the IP of my Splunk server was not what I'd expected (vitulisation messiness). Thanks to the others in this thread. ... View more