Hi @wbueno2, as others pointed out, CIM compliant data is a must for the InfoSec app to work. Here is what you may want to do:
Review the installation instructions for the InfoSec app
Check whether you have the CIM add-on installed
Accelerate the data models (Settings>Data Models) listed in the instructions
Check whether you use CIM-compliant add-ons for your data. In your case, for example, you should have Cisco ASA and Windows add-ons installed on your Splunk server (or Search Heads in distributed environment). Check installation instructions for the add-ons.
Go to InfoSec app > Health and Stats and check the following two tables:
"Data Models Used by the InfoSec App: Events in Past 24 Hours"
"All Data Models: Status"
(You may need to wait from 5 minutes to an hour or more depending how much data you are sending to Splunk and how behind data models are on acceleration)
If you see only red in the tables above, your data is not CIM compliant and/or data models are not accelerated. This is where you may want to look at these two resources:
Overview of Splunk CIM
Official Splunk CIM doc
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