Guys need help, We have successfully installed the Splunk AI Assistant application on our Search Head. However, we are still encountering the following alerts during initialization: “Failed during initial setup. Please contact Splunk Support.” “Splunk AI Assistant is only supported on Splunk Cloud.” What is confusing is that the application appears to work normally when installed on the Heavy Forwarder environment, while the same setup on the Search Head continues to show these messages. Could you please help clarify: Whether Splunk Cloud licensing/subscription is actually required for AI Assistant functionality If there are known limitations for on-prem Splunk Enterprise Search Heads Why the application would function on the Heavy Forwarder but trigger the Cloud-only warning on the Search Head Whether there are additional configurations or dependencies required on the Search Head side For reference, we have attached a screenshot of the issue observed on the Search Head & Heavy Forwarder. Search Head : Heavy Forwarder :
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