Hi @diogofgm , I have noticed the request_fields in servicedeskplus_consts.py and need to modify them. Could you please suggest the correct steps to edit the file, redeploy the changes, and validate the update in Splunk SOAR? Thanks in advance! ... View more

Hi @diogofgm ,  Thanks for the reply. I have verified the JSON via Postman and the SDP REST API, and it works as expected. One issue: even though my custom template only requires the "subject" field, the "create ticket" action in SOAR keeps demanding all required fields from the default template. It seems to be ignoring the custom template requirements. I suspect that somewhere in the connector code, the template is being overridden back to the default template, regardless of the inputs provided. ... View more