I have servicenow ticketing integrated with my ITSI. I have a policy set up for critical events and it appears that after the policy creates a ticket for the episode, the event generated from the Bidirectional Ticketing Correlation Search is joining the episode. Are these Bidirectional events supposed to join the episode or stay separate? What I have been seeing is that once the Bidirectional event joins the episode, the only type of event that is let into the episode moving forward are the Bidirectional ones. Any event generated from the "Service Monitoring - Entity Degraded" get blocked from joining the episode. ... View more