Greetings all,     Is anyone using the alerting and episode's function? I would love to pick your brain to better understand how to implement it within my own environment. The main issue I'm having is within the first page of an episode the entity data doesn't show and I'm unsure why that is? When I look in the itsi_summary index we don't have that entity data so I'm wondering where the data for the entities is pulled for alerts? ... View more

My question is 2 pronged:   1. When we receive an alert sometimes it will appear in the "Critical and High Episodes" section of the incorrect service. Why is that and how do i fix it? 2. I as an admin am able to see these alerts, but another admin is unable too. When I check his roles and capabilities, they are the same as mine so what could be the issue? ... View more