Hi @Justina  Unfortunately only an admin can unlock an account after too many authentication failures have caused it to lock (https://help.splunk.com/en/splunk-enterprise/administer/manage-users-and-security/9.3/manage-credentials-and-keys/unlock-a-user-account) I would suggest emailing education team at education@splunk.com regarding your lab, or chck out  https://www.splunk.com/en_us/training/platform-assistance.html  🌟 Did this answer help you? If so, please consider: Adding karma to show it was useful Marking it as the solution if it resolved your issue Commenting if you need any clarification Your feedback encourages the volunteers in this community to continue contributing ... View more