in that case, I will recommend to use the add-on for service now and read the docs about how to integrate Splunk and SNOW here: https://docs.splunk.com/Documentation/AddOns/released/ServiceNow/Usescriptedalerts
and here:
https://docs.splunk.com/Documentation/AddOns/released/ServiceNow/Usecustomalertactions
there is plenty more.
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