See this question was from last year. We are running into the same exact issue where the underlying python script ms_o365_message_trace.py gets stuck and sticks around, preventing the input from firing and getting new logs (killing the pid for the python script frees it up again and processing continues afterwards).
Is there a permanent solution to this issue from the Microsoft Office 365 Reporting Add-on perspective? See other folks have rolled with their own custom solutions, but want to know if this has been addressed/fixed in the add-on itself.
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