Hi @Marcie.Sirbaugh, Thanks for following up and sharing your solution! I love to see it.  ... View more

Hi @Daniel.Howell, Thanks for asking your question on Community! Check out this Knowledge Base article: Troubleshooting Agent Issues - Installation and Start-up  If you learn anything from it, please share what you learned as a reply to this thread, please. Knowledge sharing is what drives this community forward.  ... View more