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- Got Karma for I'm stuck migrating my account because I can't login or don't know what to do next. How do I finish?. 08-24-2023 02:58 PM
- Got Karma for AppDynamics Global Identity Migration Experience - FAQ. 03-29-2023 09:46 AM
- Got Karma for Re: Are there user management logs I can use to determine duplicated users, sign-up process status, last login-in date and activity?. 09-12-2022 03:41 AM
- Posted Re: Are there user management logs I can use to determine duplicated users, sign-up process status, last login-in date and activity? on Splunk AppDynamics. 09-11-2022 08:18 PM
- Posted Re: Login Failed for all users - licensed account on Splunk AppDynamics. 04-27-2022 10:16 AM
- Posted Re: Tenant User on Splunk AppDynamics. 01-23-2022 08:56 PM
- Posted Re: Tenant User on Splunk AppDynamics. 01-19-2022 08:54 AM
- Got Karma for Re: How do I map Group/users in Accounts Management Portal. 01-12-2022 09:39 AM
- Posted Re: How do I map Group/users in Accounts Management Portal on Splunk AppDynamics. 01-11-2022 10:18 AM
- Got Karma for FAQ – Changes to User Creation and Password Policy. 01-04-2021 12:32 PM
- Got Karma for FAQ – Changes to User Creation and Password Policy. 12-22-2020 01:35 PM
Topics I've Started
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09-11-2022
08:18 PM
1 Karma
Hi @Harish.Patel , I'd like to help. There should never be duplicate users in the Account Management Portal user management view. At least not when those users are identified by email address. So a couple of questions: Have you setup SAML on the Account Management portal for your users? Are you identifying your users by email? It would be helpful to file a support ticket with the details. If you are a company admin, you should be able to file a support ticket at help.appdynamics.com. Once that has been filed with the details, we will take a look and help resolve this.
Bill Howard Principal Product Manager, Identity and Access Management
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04-27-2022
10:16 AM
@Ashmita.Thapar
Thanks for reaching out. If you are still having issues logging into your controller account, please visit https://help.appdynamics.com/support and file a new support ticket with all the relevant details. The support system uses your account management credentials, so you should be able to login and submit a ticket. This is the best way to ensure engineering takes a look and gets this resolved. We certainly want you to be able to login successfully!
Thanks again,
Bill
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01-23-2022
08:56 PM
Hi @Randy.Manipon ,
That ends up being a bit of a complex answer.
Right now, tenant user ONLY refers to a user that logs into a controller where the controller setting being used is "local"/"AppDynamics" user. There are 2 SAML configurations now - one for Accounts website services that is only for Accounts website access (not controller account) and one for Controller accounts, which is only for controller account use.
So, right now, you would have to setup SAML for Accounts to give your users access to Accounts services (training, support, community, etc) using their corporate credentials and SAML using the "Security Provider" settings within the controller itself. That will allow your users to access the controller/product capabilities using their corporate credentials.
In the not too distant future, that will be changed somewhat, but more on that will be provided when we are ready. For now, tenant users are authenticated only by AppDynamics, not SAML. If you want SAML for all surfaces, configure it in the Accounts SAML Federation area and in the controller Security Provider area.
I hope that helps,
Bill
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01-19-2022
08:54 AM
Hi @Randy.Manipon , yes, you should be able to. When you added the second user, did you use the controller as well? The tenant user role is assigned ONLY when adding a user to a controller account using their email address - which should be the only way you can add the users now. Tenant User is a "read only" role in the Accounts User Management page. It's intended to signify that the user has been granted access to a specific controller account which is accomplished by adding them in the controller account itself. One thing to keep in mind is that only AppDynamics managed users can be assigned tenant user role now - NOT SAML users. So, if you have a SAML user on the controller, that user does not show in the Accounts User Management experience. Does this help?
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01-11-2022
10:18 AM
1 Karma
Hi @Randy.Manipon
At this time, there is no grouping support for the Accounts SAML federation feature. The current functionality is for identity authentication only. Any user that is set to authenticate through the IDP that you have configured through the SAML federation function will be directed to your IDP for authentication. This requires one of 2 things: 1) user is registered already in Accounts user management and set to be authenticated by your IDP or 2) user is "just in time" (JIT) provisioned into Accounts user management through the IDP initiated flow. Once the user record is established in the Accounts user management listing, when they come to the Accounts pages or services of appd.com to login, they should get directed to your Azure IDP to authenticate.
For reference, the documentation is here: https://docs.appdynamics.com/21.12/en/appdynamics-essentials/account-management/account-management-portal/saml-federation
Over time, we do aim to provide improved JIT provisioning as well as attribute mapping support to enable access control from SAML attributes. Look for some of those improvements later this year.
Does this help?
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