Kira, Based on the screen capture provided, can you try the below for: Enter fully qualified Class Names for Exceptions separated by: com.tradevan.isp.system.exception.GlobalException Remove the `.null` which you have configured towards the end. Let us know how it goes. Thanks, Ganesh ... View more

Hi Tony, Based on the first screen capture, the javaagent node is not reporting to the controller (it's showing 0% for status) and this is the reason it's not showing up in the dashboard. We will need to take a look at the logs to understand the reason why the agent is unable to establish connection with the controller. Could you capture the logs for the node that is not reporting and attach them here (docs on capturing logs - https://docs.appdynamics.com/appd/24.x/24.3/en/application-monitoring/install-app-server-agents/java-agent/administer-the-java-agent/java-agent-logging). After initial analysis we will let you know if we need to collect any additional information. Thanks ... View more

HTTP errors can be ignored: To exclude a return code add them to the error detection list by creating a custom error code range and then disabling that error code by clearing its Enabled checkbox. This in effect excludes the error code as an error indicator. Source: Please check this link on how to ignore HTTP errors - https://docs.appdynamics.com/appd/22.x/22.2/en/application-monitoring/configure-instrumentation/error-detection#id-.ErrorDetectionv22.1-DetectHTTPResponsesorRedirectPagesasErrors ... View more

The snapshot will be captured but it will not mark it as error snapshot. When you configure an exception to be ignored, the agent detects the exception, increments the exception count, and displays the exception in Exceptions lists in the UI, but the business transaction in which the error is thrown is not considered an "error transaction" for monitoring purposes. The transaction snapshot would not show the exception in the Summary or Error Details section and the user experience for the transaction instance would be unaffected by the exception. More information (source): https://docs.appdynamics.com/appd/22.x/22.2/en/application-monitoring/configure-instrumentation/error-detection#id-.ErrorDetectionv22.1-IgnoreExceptionsandLogMessagesasErrorIndicators ... View more

Santosh - this will need more detailed analysis. Could you please file a support ticket with the below information: open the error snapshot, click on error details and take a screen capture and attach that there. The above configured ignore exception rule Agent debug logs for 3mins, collected from controller UI. How do I submit a Support ticket? An FAQ    ... View more

Santhosh - are you looking for ignoring errors or exceptions. What is the current ignore rule you have configured. Could you open the error snapshot, click on error details and take a screen capture and attach that there. If more detailed analysis is needed, please file a support ticket with the above screen captures and current ignore configuration. Thank you ... View more

Hi @Vincenzo.Barra  Could you open the error snapshot, click on error details and take a screen capture and attach that there. Thanks, Ganesh ... View more

@Urvershi.Anand , Are the BTs being marked as error BT due to those exceptions which you mentioned? If so, could you provide the screen capture as shown above for the error snapshot along with what has been configured to ignore the exceptions. We might need to perform more detailed analysis after reviewing the above requested information. At that point, would recommend filing a case/ticket. Thanks, Ganesh ... View more