Hi Christopher, Could you please change  ssl = (on) to ssl = on  in the /etc/appdynamics.cfg file, restart your application as well as the JAVA proxy process and verify if that helps resolve the connectivity issues? Please also revert all the changes you did in the controller-info.xml file. Best Regards, Piyush ... View more

Hi Pothuraju, This issue comes up when the Node version for which the agent was installed differs in the environments. The Node agent has some native dependencies so I suggest installing the agent in the docker container rather than pushing the agent files with the project files. This will ensure the correct agent dependency files would be installed in the docker environment. Best Regards, Piyush ... View more

Hi Mario, Generally, this happens when there is no entry point which is automatically instrumented by the appdynamics agent in your application. This will result in BT's doesn't get  detected. In such situations, the agent exposes the API functions which need to be used to discover the custom BTs. Please have a look at the following documentation for more information on the usage of the agent API functions. https://docs.appdynamics.com/display/PRO45/Node.js+Agent+API+User+Guide https://docs.appdynamics.com/display/PRO45/Node.js+Agent+API+Reference Best Regards, Piyush ... View more

Hi François, Please follow the discussion we are having on the zendesk ticket for this question. Best Regards, Piyush ... View more

Hi Łukasz.kul, What is the Node agent version you have deployed in your environment? If it is the latest, could you please add  libagent:true in the agent configuration, restart your Node application, drive some load and verify if the issue still persists? Best Regards, Piyush ... View more

Hi Luke, Apologies for the issue you encountered with the agent installer download via controller wizard. Could you please let us know the SAAS controller URL so we can check for the download issue in that. Also, if you are able to download the agent installer from https://download.appdynamics.com/download/ URL, you can try the agent installation as per https://docs.appdynamics.com/display/PRO44/Install+the+PHP+Agent+by+Shell+Script documentation. Please let us know if you still encounter any issues and we will assist further on that. Best Regards, Piyush ... View more

Hi Wes, The different PHP installer builds including RPMs are not available in the downloaded zone for the latest release. Could you please download and verify that you are able to install the PHP agent now without any issues? Best Regards, Piyush ... View more

Hi Wes, Sorry to hear about the issue you are encountering. There is an issue with the agent download from the controller as well as the RPM package currently available from the download zone and hence we suggest to use the bz2 installer file to be used for the agent installation. The team is actively working on fixing the issue with the RPM build as well as the agent download from the controller wizard. The bz2 file which you have downloaded is actually a zip file (not the bz2 file) which has the agent shell script installation files as the actual bz2 package. Once you extract the bz2 file, please use the shell script installation method described at https://docs.appdynamics.com/display/PRO44/Install+the+PHP+Agent+by+Shell+Script for the agent installation from inside appdynamics-php-agent-linux_x64 directory. Sorry for the inconvenience. Best Regards, Piyush ... View more

Hi Karunakar, I believe we are also tracking this issue in the ticketing tool. Let's explore the issue there and we can post the final relevant fix here for the benefit of the community. Best Regards, Piyush ... View more

 Hi Destiya, One single agent installation can serve all of these modes but it needs to switch to the manual start of JAVA proxy process and some more tweaking in the configs. For simplicity and easy access to agent files, I suggest going ahead with multiple installation directories using -i and -e parameters mentioned at https://docs.appdynamics.com/display/PRO43/Install+the+PHP+Agent+by+Shell+Script Best Regards, Piyush ... View more

Hi Destiya, Could you please verify the system as per the troubleshooting details mentioned at https://community.appdynamics.com/t5/Knowledge-Base/PHP-Agent-installation-troubleshooting-guide/ta-p/28953 Best Regards, Piyush ... View more

Hi, The JAVA proxy process is not able to start. I see that you are running with SELinux enabled. Could you disable it once and see if that helps? Best Regards, Piyush ... View more

Hi, Could you please confirm that the agent's require statement is before adding/requiring any other modules in the application? Also, please verify if there is a JAVA process running after starting the node application with the help of ps -ef | grep -i proxy command. Please also share the output of this command here. Best Regards, Piyush ... View more

Hi, Your SAAS controller is not showing any application on this name. Could you please verify if the outgoing requests from the agent are routed properly by the network proxy? Alternatively, could you please remove the network proxy from the environment as well as from the agent configs and verify that the agent is able to connect properly. Lastly, could you please add debug:true in the agent configuration and verify if there are any errors reported in the logs under /tmp/appd folder? Best Regards, Piyush ... View more

Hi Jai, Is the server have a proxy setup for outbound requests, we can set them in the agent config so the agent would be able to send the metrics to the controller.  Please have a look at https://docs.appdynamics.com/display/PRO42/Python+Agent+Settings#PythonAgentSettings-[controller:http-proxy] for details on the network proxy settings. Best Regards, Piyush ... View more

Hi Jai, Could you please check the agent config file you have in the environment for the SSL setting. If it is set to ssl = (on) then please change it to ssl = on and restart the JAVA proxy followed by the Python application and see if this helps. Best Regards, Piyush ... View more

Hi Johnson, The agent configuration in appdynamics_agent.ini file under /etc/php5/cli/conf.d and /etc/php5/apache2/conf.d folder are different. Could you please check attached screen capture to correctly find the account name and account access key which needs to be updated in both of these files. The current screen capture you shared have the account details for End User Monitoring and not for the application agents. Please get the correct details for account name and access key from controller UI, update those in /etc/php5/cli/conf.d/appdynamics_agent.ini and /etc/php5/apache2/conf.d/appdynamics_agent.ini file and restart Apache server. Please drive some load on the application and see if agent is now able to register and report to controller. Best Regards, Piyush ... View more

Hi, Can you please check messages as I have already sent the SFTP details to you. Best Regards, Piyush ... View more

Hi, The recent logs shows 401 Unauthorized which comes when there is an issue with account name / access key. Could you please provide me following information from the environment over a SFTP account which I will share with you in a private message. 1. /etc/php5/apache2/conf.d/appdynamics_agent.ini file. 2. Zip of all the log files from agent logs folder. 3. Output of ps -ef | grep -i proxy command. 4. Screen capture showing account name and access key. 5. Output of phpinfo() from apache server with current agent configuration in place. Please update on this ticket once you have uploaded all these details on the sftp account. Best Regards, Piyush ... View more

Hi, The latest phpinfo shows that the agent is installed and hooked in but it looks like one of the configuration parameter might be an issue. Could you please check specifically for accountName configuration parameter which seems to be wrong. You can verify these agent config details in /etc/php5/apache2/conf.d/appdynamics_agent.ini file. Could you also please check if there are any log files generated in /home/developer/appdynamics-php-agent/logs folder which might give some hint on the issue. Best Regards, Piyush ... View more

Hi, After the agent installation, please restart the Apache server and drive some load on the application. If the issue still persists, please provide us the output of phpinfo() from apache. Best Regards, Piyush ... View more