About Venu_Babu_Thang

Venu_Babu_Thang · ‎03-04-2019

Hi Durga, In the provided information, we are not clear about the root cause of the issue. Can you please create a support case and provide all the requested details at help@appdynamics.com. Thanks, Venu.

Venu_Babu_Thang · ‎03-04-2019

Hi Durga Prasad, Apologies for the inconvenience caused here. To investigate this issue further, can you please provide us the below details. What is the type (Asp.Net/Web Api/ etc.,) of problematic application? Name of the application that crashed? Zip of complete DotNetAgent folder. Zip of Application and System Windows Event Viewer logs in .evtx format. Please upload above requested files to the below Url. https://appdynamics.egnyte.com/fl/MFRbcV6DLA After reviewing the above details, we will update you on the next steps. Thanks, Venu.

Venu_Babu_Thang · ‎06-25-2018

Hi Soundarajan, Creating the POCO rules for the registered windows service, please refer to the following document link https://docs.appdynamics.com/display/PRO44/POCO+Entry+Points For the second issue, please check if the FSASService.exe application takes the following command line "-x" as input. If not then please remove it and then restart the application and check if the tier is getting registered for this application. Thanks, Venu.

Venu_Babu_Thang · ‎06-25-2018

Hi Soundarajan, It seems like there is no continuous traffic on your application. If there is no traffic on your application then the Agent won't report any metrics. Thanks, Venu.

Venu_Babu_Thang · ‎06-25-2018

Hi Kiran, Sorry for the latest response. If you are still facing the same issue then please provide us the below details to investigate this issue further. Upload the latest zip of DotNetAgent folder to the following location https://appdynamics.egnyte.com/ul/2TVrdOrMls Screen capture of the Test Controller connection from the AppDynamics Agent Configuration wizard. Screen capture of the Telnet <Controller Host> <Port> command output Screen capture of the Internet Explorer browing the Controller from the problematic Agent server. Screen capture of the tracert <Controller Host> command. Thanks, Venu.

Venu_Babu_Thang · ‎05-24-2018

HiIndrajit Kumar, You are using the incorrect configuration. Please refer to the following document link for the correct configuration Configure Multiple Business Application Support for .NET To map the IIS applications to different AppDynamics Business applications, you would need to use the below configuration. In the below configuration, the default business application is "MyDotNetApplicaition", so the application elements which are not having the controller-application property set then they will report to "MyDotNetApplicaition" AppDynamics business application. The AppDynamics Agent Configuration utility does not offer this configuration option, so you would need to manually edit the config.xml file. After modifying the config.xml file, please make sure that you restarted the AppDynamics Agent Coordinator service and the IIS. <?xml version="1.0" encoding="UTF-8"?> <appdynamics-agent xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"> <controller host="mycontroller.example.com" port="8080" ssl="true" enable_tls12="true"> <applications> <application name="MyDotNetApplicaition" default ="true"/> <application name="MyApplicaition"/> </applications> <account name="xxxxxxx" password="xxxxxxxx" /> </controller> <machine-agent /> <app-agents> <IIS> <applications> <application path="/v5/Dashboard/Finance" site="Finance"> <tier name="Finance_Internal_ADPGL_Dashboard" /> </application> <application path="/v5/Finance/Finance/GPUS/DataProcess" site="Finance"> <tier name="Finance_Internal_GPUS_DataProcess" /> </application> <application path="/v5/Finance/Finance/GPUS/FileProcess" site="Finance"> <tier name="Finance_Internal_GPUS_FileProcess" /> </application> <application path="/v5/Finance/Finance/GPUS/Workflow/Services" site="Finance"> <tier name="Finance_Internal_GPUS_WorkFlow" /> </application> <application path="/v5/Finance/Finance/MRI31/DataProcess" site="Finance" controller-application="MyApplicaition"> <tier name="Finance_Internal_GPMRI31_DataProcess" /> </application> <application path="/v5/Finance/Finance/MRI31/FileProcess" site="Finance" controller-application="MyApplicaition"> <tier name="Finance_Internal_GPMRI31_FileProcess" /> </application> <application path="/v5/Finance/Finance/MRI31/Workflow/Services" site="Finance" controller-application="MyApplicaition"> <tier name="Finance_Internal_GPMRI31_Workflow" /> </application> </applications> </IIS> </app-agents> </appdynamics-agent> Thanks, Venu.

Venu_Babu_Thang · ‎05-14-2018

Hi Sayed, To investigate this issue can you please provide us the below details. What is the type (Asp.Net/Web Api etc.,) of the problematic application? What is the .Net framework version being used to build the application? What is name of the problematic application? Upload the zip of complete DotNetAgent folder to the following location https://appdynamics.egnyte.com/ul/gIF974FJUN Thanks, Venu.

Venu_Babu_Thang · ‎05-14-2018

Hi Indrajit, It seems like you are referring to the Agent Configuration wizard tiers list. The Agent will get those tier names from the Controller and will display in the list. So, you can simply ignore those tiers in the wizard and complete all the steps. Once you complete the wizard, it updates the config.xml file with the only tiers that you selected to instrument. Once the above step is done and the once Agent started reporting the metrics to the configured tiers, you can logon to the Controller UI and delete unused tiers manually by right clicking on the tier name. Thanks, Venu.

Venu_Babu_Thang · ‎05-13-2018

Hi Indrajit, The statement --> "Step 2. Then Recycle AppDynamics Agent Coordinator Services and Application I am Instrumenting." means that you would need to restart the below services on the server in the same sequence. AppDynamics Agent Coordinator service. IIS and Standalone applications/Windows services (if you have configured any). To answer your 2nd question, the Configuration wizard will get those tier names from the Controller and will display in the list. So, you can simply ignore those tiers in the wizard and complete all the steps. Once you complete the wizard, it updates the config.xml file with the only tiers that you selected to instrument. Once the above step is done and the once Agent started reporting the metrics to the configured tiers, you can logon to the Controller UI and delete unused tiers manually by right clicking on the tier name. Thanks, Venu.

Venu_Babu_Thang · ‎03-26-2018

Hi Soundarajan, Please see my inline comments to your quries. In above snapshot (mark 1), 12.8 S (1 call) is this time taken by that node RMGPortal to make any outgoing call or it’s a call to that node itself? Ans --> Yes, the 12.8 sec is the avg. response time taken for that 1 call which executed at the RMGPortal tier. (Mark 2) 20.3 Seconds I believe that’s time took for a call from node RMG Portal to Authorisation web service. Pls correct me if I’m wrong. Ans --> Yes, the 20.3 sec is the avg. response time taken for the Web Service exit call from the RMGPortal tier. Same like in (mark 3) it shows 200 MS & 8 Calls , could someone tell what’s that denotes .? Ans --> Here, the 200 ms is the avg. response time for the 8 calls executed at the AuthorizationWebService tier. Thanks, Venu.

Venu_Babu_Thang · ‎03-05-2018

Hi soundarajan, It seems like this query is already tracked with the AppDynamics support case in 125627. However, you are referring to a partial snapshot and these snapshots will be captured with some delay because, the Agent will capture them the moment when the transaction gets slow down based on the threshold settings. If you click on the "This is a partial call graph" hyperlink in the snapshot's call-graph at the top, you can see that after how many ms delay this snapshot got captured. Please refer to the below document links about transaction snapshots and threshold settings. https://docs.appdynamics.com/display/PRO44/Transaction+Snapshot+Collection https://docs.appdynamics.com/display/PRO44/Call+Graphs https://docs.appdynamics.com/display/PRO44/Transaction+Thresholds Thanks, Venu.

Venu_Babu_Thang · ‎03-05-2018

Hi, For the .Net, it is similar to Java code, the package name in java code refers to namespace in .Net code. Thanks, Venu.

Venu_Babu_Thang · ‎02-25-2018

Hi, There is no direct option to capture the raw request, but, if you can read the incoming request in your application code and then parse the required content into an object, then you can create the Method Incovation Data Collectors on that object to capture the required information. Please refer to the following document link to create the Data Collectors https://docs.appdynamics.com/display/PRO44/Data+Collectors#DataCollectors-TypesofDataCollectors Thanks, Venu.

Venu_Babu_Thang · ‎02-22-2018

Hi David, It seems this is already answered in #124916 support case. However, to confirm if the above application is built on .Net framework or not, please run the following command tasklist /m "mscor*" and see if the Microsoft NAV application is listed in the above command output. If the application is not showing then deffinetely it is not built on .Net framework and can not be instrumented with the .Net Agent. If the applicatio is not build on .Net framework then as the next step we suggest you to contact the Microsoft get the exact details of the framework and based on the feedback you can use other Agents like (C/C++, Node.js/Php etc.,) Thanks, Venu.

Venu_Babu_Thang · ‎02-14-2018

Hi Indrajitkumar, It seems like you created the health rule on Agent node availability metric and due to this reason when the nodes are down then the health rule is triggered. Can you please check if there is continuosu traffic on the nodes which are showing down? If not then please generate continuous traffic on them and check if the App Agent status showing up. Thanks, Venu.

Venu_Babu_Thang · ‎02-14-2018

Hi, Seems like you mentioned the class name as "App+Main" which is incorrect. You have to provide the "Namespace.Class Name". Also, it is not recommended to create the custom match rule on Main method, because this method will get invoke only one time in the application life time. So, please create the rules on a method which will get invoked much frequently (which executes the actual transactions like get users, get data from some service etc.,) i.e. more than 2 times in the application life time. Thanks, Venu.

Venu_Babu_Thang · ‎02-14-2018

Hi Rahul, The .Net Agent will identify the exit calls on following methods "CommitChanges" and "RefreshCache" of the "System.DirectoryServices.DirectoryEntry" class and on "FindAll" of "System.DirectoryServices.DirectorySearcher" class. If your application is not using the above class and methods then you would need to create the custom back end rules to identify the exits for them. Please refer to the following document link to create the exit point rules https://docs.appdynamics.com/display/PRO44/Exit+Point+Detection+Rules Thanks, Venu.

Venu_Babu_Thang · ‎02-14-2018

Hi Soundarajan, The BT list will show the data for the time range selected from the upper right hand side just before the "?" symbol. So, please select the appropriate time range and then check if the data is showing for the BTs. Regarding your other query --> "Will it work if i remove some unwanted BT calls, as of now it shows totally 211 BT calls". The data will not be shown for the deleted BTs. Thanks, Venu.

Venu_Babu_Thang · ‎09-08-2017

Hi Hamza, Thanks for providing the logs. The Event logs are writing the error message for the same process Id is which is actually instrumenting by the AppDynamics Agent properly. This seems like an issue with the server itself, where either the previous profiler was not cleaned properly Or the Agent is not installed properly. Can you please let us know a few of your available time slots and time zone for a meeting to review this issue further. Thanks, Venu.

Venu_Babu_Thang · ‎09-03-2017

Hi Hamza, Can you please upload the below details from the problematic server to the following location https://appdynamics.egnyte.com/fl/7sgscbVaQv Zip of complete DotNetAgent folder Zip of Application and System Windows Event viewer logs in .evtx format. Thanks, Venu.

Venu_Babu_Thang · ‎09-03-2017

Hi Sandeep, Here is the link to file a case for support https://www.appdynamics.com/support/ Thanks, Venu.

Venu_Babu_Thang · ‎08-28-2017

Hi Hamza, Thanks for the details. The issue could also happen due to the insufficient permissions on the .Net Agent installed folder. Can you please provide the full permissions for the following users System, Admin, IUSR and IIS_IUSRS on the .Net Agent installed folder and then restart the AppDynamics Agent Coordinator service and the configured applications (IIS/Standalone applications/Windows services). Thanks, Venu.

Venu_Babu_Thang · ‎08-28-2017

Hi Hamza, It seems like other profiler is locking those registry entries. Can you please run the AppDynamics Agent Configuration wizard to see if it is showing any 3rd party profiler warning message at the start. If it is showing the warning messages then definitely there is another profiler is installed on the server, so you would need to un-install it and then re-install the AppDynamics .Net Agent. You can also check for the "COR_PROFILER" value in the registry to see if the value is set other than the "AppDynamics.AgentProfiler". If you notice any other value, then it confirms that other profiler is overwriting the AppDynamics profiler. Thanks, Venu.

Venu_Babu_Thang · ‎02-01-2017

Hi Samvel, Generating traffic from other machine should not cause a problem. Did you notice any connectivity issues in the Agent logs? If there is any port blocking issue then the Agent will log all the connectivity errors in the Logs. Thanks, Venu.

Venu_Babu_Thang · ‎02-01-2017

Hi, The custom correlation principle is same for .Net Agents also. Please let us know a few more details of your requirement on custom correlation where you want to apply it. Thanks, Venu.

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