As for the timeout issue - it is most probably a network-related issue. A client tried to establish a connection and request some resource but didn't manage to do it in an allocated time window so returned a timeout error. This needs verifying on your end - whether the sites which are to be monitored are reachable, what connection parameters you use (or what are the default parameters if the addon doesn't let you specify them) and so on. As for "urgent assistance is required" - this is a volunteer-based community. People use their spare time to help others. For "urgent assistance" you typically go and pay. Splunk Answers is not a substitution for support or professional services. ... View more

Hi Luke, I am facing the same issue for many application URL's I am getting the response_code value as empty as this (request_time="") is there a way we can fix it as this app is not supported by Splunk and investigated completely port are open there is no connectivity or network issue causing this cause. Since app is giving empty value for response_code can you suggest or help to fix this. Also as per suggestion Modifying in the value of " timeout" in the "def __init__(self, timeout=30):" which is the python script "web_ping.py". is not resolved this issue in any way could you please help on this to resolve. ... View more