Activity Feed
- Posted Updating Bitglass App on Splunk Cloud Install on Splunk Cloud Platform. 08-27-2024 09:03 AM
- Posted Re: Trouble Reaching Support to Submit Ticket on Feedback. 03-15-2024 11:09 AM
- Posted Re: Trouble Reaching Support to Submit Ticket on Feedback. 03-15-2024 11:08 AM
- Tagged Re: Trouble Reaching Support to Submit Ticket on Feedback. 03-15-2024 11:08 AM
- Posted Re: Trouble Reaching Support to Submit Ticket on Feedback. 03-15-2024 11:07 AM
- Posted Trouble Reaching Support to Submit Ticket on Feedback. 11-30-2023 09:07 AM
Topics I've Started
| Subject | Karma | Author | Latest Post |
|---|---|---|---|
| 0 | |||
| 0 |
08-27-2024
09:03 AM
I'm trying to update our Bitglass App on the Splunk Cloud (from 1.0.14 to 1.0.25) but there doesn't seem to be a a way to do this without uninstalling the app and reinstalling. If I select the app from SplunkBase, it only offers the option to download the app file. If I attempt to Upload the file, the system informs me that I already have the app installed. There's no upgrade / update option in the Apps management that I can find. Does anyone have a suggestion of how to solve this?
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Labels
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administration
03-15-2024
11:09 AM
This was fixed by my account team associating my account with my Company's contract.
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03-15-2024
11:08 AM
Contact your sales account team - for me, my account wasn't associated with the Splunk contract & entitlement so there wasn't a way for me to open a ticket.
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- Tags:
- login
03-15-2024
11:07 AM
Contact your sales account team - for me, my account wasn't associated with the Splunk contract & entitlement so there wasn't a way for me to open a ticket.
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11-30-2023
09:07 AM
I've tried to create a support ticket through the web portal, but one drop down is not displaying correctly in the browser, which is blocking my ability to post the request: Splunk Support access to your company data - instead of a dropdown, it displays 2 dashes and cannot be selected Because this is a required field, I can't submit a support case. I've tried calling support twice and my phone call has been dropped by the automated system. How can I submit a support ticket?
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