This is a bug on UX to provide option to update the same macro from all the incident types.  Work around for this is to update macro `mc_assign_incident_type` . The query in the macro should account for all incident types.  You can also update through the UI , like u were doing before. But the query should account for all incident types  ... View more

is that a valid user . Do u see this problem when u select other users like urself ? ... View more

@mikerennie wrote: In addition, I see that when I create an Incident Type, it changes the 'Incident Type Matching Macro' box value of all the others to be the same as the new one I created. can you please attach a snapshot of what u see  ? ... View more