Hi Team, We have recently installed OCI add-on in splunk heavy forwarder to collect the OCI log's from oracel cloud instances. after insalling and configuring the OCI input's we are getting below error's. can you please help us with the resolution. 12-19-2024 14:20:13.722 +0000 ERROR ExecProcessor [30077 ExecProcessor] - message from "/apps/splunk/bin/python3.7 /apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci_logging.py" oci._vendor.requests.exceptions.SSLError: (MaxRetryError("OCIConnectionPool(host='cell-1.streaming.XX.XX.XX.oci.oraclecloud.com', port=443): Max retries exceeded with url: /20180418/streams/XX.XX.XX/groupCursors (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self signed certificate in certificate chain (_ssl.c:1106)')))"), 'Request Endpoint: POST https://XX.XX.XX/groupCursors See https://docs.oracle.com/en-us/iaas/Content/API/Concepts/sdk_troubleshooting.htm for help troubleshooting this error, or contact support and provide this full error message.') 12-19-2024 14:20:13.722 +0000 ERROR ExecProcessor [30077 ExecProcessor] - message from "/apps/splunk/bin/python3.7 /apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci_logging.py" During handling of the above exception, another exception occurred: 12-19-2024 14:20:13.722 +0000 ERROR ExecProcessor [30077 ExecProcessor] - message from "/apps/splunk/bin/python3.7 /apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci_logging.py" Traceback (most recent call last): 12-19-2024 14:20:13.722 +0000 ERROR ExecProcessor [30077 ExecProcessor] - message from "/apps/splunk/bin/python3.7 /apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci_logging.py" File "/apps/splunk/etc/apps/TA-oci-logging-addon/bin/multiprocess/pool.py", line 121, in worker 12-19-2024 14:20:13.722 +0000 ERROR ExecProcessor [30077 ExecProcessor] - message from "/apps/splunk/bin/python3.7 /apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci_logging.py" result = (True, func(*args, **kwds)) 12-19-2024 14:20:13.722 +0000 ERROR ExecProcessor [30077 ExecProcessor] - message from "/apps/splunk/bin/python3.7 /apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci_logging.py" File "/apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci_logging.py", line 102, in get_messages 12-19-2024 14:20:13.722 +0000 ERROR ExecProcessor [30077 ExecProcessor] - message from "/apps/splunk/bin/python3.7 /apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci_logging.py" cursor = get_cursor_by_group(global_stream_clients[i], stream_id, stream_id, opt_partition) 12-19-2024 14:20:13.722 +0000 ERROR ExecProcessor [30077 ExecProcessor] - message from "/apps/splunk/bin/python3.7 /apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci_logging.py" File "/apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci_logging.py", line 59, in get_cursor_by_group 12-19-2024 14:20:13.722 +0000 ERROR ExecProcessor [30077 ExecProcessor] - message from "/apps/splunk/bin/python3.7 /apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci_logging.py" response = sc.create_group_cursor(sid, cursor_details) 12-19-2024 14:20:13.722 +0000 ERROR ExecProcessor [30077 ExecProcessor] - message from "/apps/splunk/bin/python3.7 /apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci_logging.py" File "/apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci/streaming/stream_client.py", line 505, in create_group_cursor 12-19-2024 14:20:13.722 +0000 ERROR ExecProcessor [30077 ExecProcessor] - message from "/apps/splunk/bin/python3.7 /apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci_logging.py" api_reference_link=api_reference_link) 12-19-2024 14:20:13.722 +0000 ERROR ExecProcessor [30077 ExecProcessor] - message from "/apps/splunk/bin/python3.7 /apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci_logging.py" File "/apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci/retry/retry.py", line 308, in make_retrying_call 12-19-2024 14:20:13.722 +0000 ERROR ExecProcessor [30077 ExecProcessor] - message from "/apps/splunk/bin/python3.7 /apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci_logging.py" response = func_ref(*func_args, **func_kwargs) 12-19-2024 14:20:13.722 +0000 ERROR ExecProcessor [30077 ExecProcessor] - message from "/apps/splunk/bin/python3.7 /apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci_logging.py" File "/apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci/base_client.py", line 485, in call_api 12-19-2024 14:20:13.723 +0000 ERROR ExecProcessor [30077 ExecProcessor] - message from "/apps/splunk/bin/python3.7 /apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci_logging.py" response = self.request(request, allow_control_chars, operation_name, api_reference_link) 12-19-2024 14:20:13.723 +0000 ERROR ExecProcessor [30077 ExecProcessor] - message from "/apps/splunk/bin/python3.7 /apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci_logging.py" File "/apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci/base_client.py", line 606, in request 12-19-2024 14:20:13.723 +0000 ERROR ExecProcessor [30077 ExecProcessor] - message from "/apps/splunk/bin/python3.7 /apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci_logging.py" raise exceptions.RequestException(e) 12-19-2024 14:20:13.723 +0000 ERROR ExecProcessor [30077 ExecProcessor] - message from "/apps/splunk/bin/python3.7 /apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci_logging.py" """ 12-19-2024 14:20:13.723 +0000 ERROR ExecProcessor [30077 ExecProcessor] - message from "/apps/splunk/bin/python3.7 /apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci_logging.py" The above exception was the direct cause of the following exception: 12-19-2024 14:20:13.723 +0000 ERROR ExecProcessor [30077 ExecProcessor] - message from "/apps/splunk/bin/python3.7 /apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci_logging.py" Traceback (most recent call last): 12-19-2024 14:20:13.723 +0000 ERROR ExecProcessor [30077 ExecProcessor] - message from "/apps/splunk/bin/python3.7 /apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci_logging.py" File "/apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci_logging.py", line 510, in stream_events 12-19-2024 14:20:13.723 +0000 ERROR ExecProcessor [30077 ExecProcessor] - message from "/apps/splunk/bin/python3.7 /apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci_logging.py" get_response = r.get() 12-19-2024 14:20:13.723 +0000 ERROR ExecProcessor [30077 ExecProcessor] - message from "/apps/splunk/bin/python3.7 /apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci_logging.py" File "/apps/splunk/etc/apps/TA-oci-logging-addon/bin/multiprocess/pool.py", line 657, in get 12-19-2024 14:20:13.723 +0000 ERROR ExecProcessor [30077 ExecProcessor] - message from "/apps/splunk/bin/python3.7 /apps/splunk/etc/apps/TA-oci-logging-addon/bin/oci_logging.py" raise self._value
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