Hi, i have installed Ivanti ISM Add-On but the connection doesn't work. The log file says 2020-07-15 11:00:33,680 INFO pid=23511 tid=MainThread file=setup_util.py:log_info:117 | Log level is not set, use default INFO 2020-07-15 11:00:33,680 INFO pid=23511 tid=MainThread file=setup_util.py:log_info:117 | Log level is not set, use default INFO 2020-07-15 11:00:33,681 INFO pid=23511 tid=MainThread file=base_modinput.py:log_info:295 | {"tenant": "XXXXXXX/login.aspx", "username": "XXX", "password": "XXX", "role": "Service Desk Analyst"} 2020-07-15 11:00:33,698 ERROR pid=23511 tid=MainThread file=base_modinput.py:log_error:309 | Get error when collecting events. Traceback (most recent call last): File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ta_ivanti_ism/aob_py3/urllib3/connectionpool.py", line 672, in urlopen chunked=chunked, File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ta_ivanti_ism/aob_py3/urllib3/connectionpool.py", line 376, in _make_request self._validate_conn(conn) File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ta_ivanti_ism/aob_py3/urllib3/connectionpool.py", line 994, in _validate_conn conn.connect() File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ta_ivanti_ism/aob_py3/urllib3/connection.py", line 394, in connect ssl_context=context, File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ta_ivanti_ism/aob_py3/urllib3/util/ssl_.py", line 370, in ssl_wrap_socket return context.wrap_socket(sock, server_hostname=server_hostname) File "/opt/splunk/lib/python3.7/ssl.py", line 423, in wrap_socket session=session File "/opt/splunk/lib/python3.7/ssl.py", line 870, in _create self.do_handshake() File "/opt/splunk/lib/python3.7/ssl.py", line 1139, in do_handshake self._sslobj.do_handshake() ssl.SSLCertVerificationError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1091) During handling of the above exception, another exception occurred: Traceback (most recent call last): File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ta_ivanti_ism/aob_py3/requests/adapters.py", line 449, in send timeout=timeout File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ta_ivanti_ism/aob_py3/urllib3/connectionpool.py", line 720, in urlopen method, url, error=e, _pool=self, _stacktrace=sys.exc_info()[2] File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ta_ivanti_ism/aob_py3/urllib3/util/retry.py", line 436, in increment raise MaxRetryError(_pool, url, error or ResponseError(cause)) urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='XXXXXXX', port=443): Max retries exceeded with url: /login.aspx/api/rest/authentication/login (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1091)'))) During handling of the above exception, another exception occurred: Traceback (most recent call last): File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ta_ivanti_ism/aob_py3/modinput_wrapper/base_modinput.py", line 128, in stream_events self.collect_events(ew) File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ism_service_requests_input.py", line 64, in collect_events input_module.collect_events(self, ew) File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/input_module_ism_service_requests_input.py", line 44, in collect_events auth_token = ism.authenticate(base_url=opt_tenant,username=opt_username,password=opt_password,role=opt_role, api_key=opt_api_key, helper=helper, verify=opt_verify) File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ism.py", line 91, in authenticate response = requests.post(base_url + '/api/rest/authentication/login',data=json.dumps(payload),headers=headers,verify=verify) File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ta_ivanti_ism/aob_py3/requests/api.py", line 116, in post return request('post', url, data=data, json=json, **kwargs) File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ta_ivanti_ism/aob_py3/requests/api.py", line 60, in request return session.request(method=method, url=url, **kwargs) File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ta_ivanti_ism/aob_py3/requests/sessions.py", line 533, in request resp = self.send(prep, **send_kwargs) File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ta_ivanti_ism/aob_py3/requests/sessions.py", line 646, in send r = adapter.send(request, **kwargs) File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ta_ivanti_ism/aob_py3/requests/adapters.py", line 514, in send raise SSLError(e, request=request) requests.exceptions.SSLError: HTTPSConnectionPool(host='XXXXXXXX', port=443): Max retries exceeded with url: /login.aspx/api/rest/authentication/login (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1091)'))) 2020-07-15 11:00:55,594 INFO pid=23822 tid=MainThread file=setup_util.py:log_info:117 | Log level is not set, use default INFO 2020-07-15 11:00:55,594 INFO pid=23822 tid=MainThread file=setup_util.py:log_info:117 | Log level is not set, use default INFO 2020-07-15 11:00:55,595 INFO pid=23822 tid=MainThread file=base_modinput.py:log_info:295 | {"tenant": "XXXXX/login.aspx", "username": "XXX", "password": "XXX", "role": "Service Desk Analyst"} 2020-07-15 11:00:55,610 ERROR pid=23822 tid=MainThread file=base_modinput.py:log_error:309 | Get error when collecting events. Traceback (most recent call last): File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ta_ivanti_ism/aob_py3/urllib3/connectionpool.py", line 672, in urlopen chunked=chunked, File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ta_ivanti_ism/aob_py3/urllib3/connectionpool.py", line 376, in _make_request self._validate_conn(conn) File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ta_ivanti_ism/aob_py3/urllib3/connectionpool.py", line 994, in _validate_conn conn.connect() File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ta_ivanti_ism/aob_py3/urllib3/connection.py", line 394, in connect ssl_context=context, File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ta_ivanti_ism/aob_py3/urllib3/util/ssl_.py", line 370, in ssl_wrap_socket return context.wrap_socket(sock, server_hostname=server_hostname) File "/opt/splunk/lib/python3.7/ssl.py", line 423, in wrap_socket session=session File "/opt/splunk/lib/python3.7/ssl.py", line 870, in _create self.do_handshake() File "/opt/splunk/lib/python3.7/ssl.py", line 1139, in do_handshake self._sslobj.do_handshake() ssl.SSLCertVerificationError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1091) During handling of the above exception, another exception occurred: Traceback (most recent call last): File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ta_ivanti_ism/aob_py3/requests/adapters.py", line 449, in send timeout=timeout File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ta_ivanti_ism/aob_py3/urllib3/connectionpool.py", line 720, in urlopen method, url, error=e, _pool=self, _stacktrace=sys.exc_info()[2] File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ta_ivanti_ism/aob_py3/urllib3/util/retry.py", line 436, in increment raise MaxRetryError(_pool, url, error or ResponseError(cause)) urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='XXXXXX', port=443): Max retries exceeded with url: /login.aspx/api/rest/authentication/login (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1091)'))) During handling of the above exception, another exception occurred: Traceback (most recent call last): File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ta_ivanti_ism/aob_py3/modinput_wrapper/base_modinput.py", line 128, in stream_events self.collect_events(ew) File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ism_service_requests_input.py", line 64, in collect_events input_module.collect_events(self, ew) File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/input_module_ism_service_requests_input.py", line 44, in collect_events auth_token = ism.authenticate(base_url=opt_tenant,username=opt_username,password=opt_password,role=opt_role, api_key=opt_api_key, helper=helper, verify=opt_verify) File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ism.py", line 91, in authenticate response = requests.post(base_url + '/api/rest/authentication/login',data=json.dumps(payload),headers=headers,verify=verify) File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ta_ivanti_ism/aob_py3/requests/api.py", line 116, in post return request('post', url, data=data, json=json, **kwargs) File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ta_ivanti_ism/aob_py3/requests/api.py", line 60, in request return session.request(method=method, url=url, **kwargs) File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ta_ivanti_ism/aob_py3/requests/sessions.py", line 533, in request resp = self.send(prep, **send_kwargs) File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ta_ivanti_ism/aob_py3/requests/sessions.py", line 646, in send r = adapter.send(request, **kwargs) File "/opt/splunk/etc/apps/TA-ivanti-ism/bin/ta_ivanti_ism/aob_py3/requests/adapters.py", line 514, in send raise SSLError(e, request=request) requests.exceptions.SSLError: HTTPSConnectionPool(host='XXXX', port=443): Max retries exceeded with url: /login.aspx/api/rest/authentication/login (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1091)'))) Does anyone have any idea what the problem is.. Regards
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