i m trying to monitor a  json file with custom sourcetype for line breaking that i have build but not getting events .  But the same json file, if i'll upload with same custom sourcetype it is able to index properly and events are showing with correct parsing. And, also if i monitor the same json file with predefined sourcetype=_json it is able to index the file and showing the events though the parsing is wrong. Any suggestions?   ... View more

Hi,  i m getting the below error when i m trying to create a ticket from splunk. i m passing this value in custom field: "customfield_12345":{"value":"$result.myfield$"},"customfield_17653":"$result.mytime$","customfield_10678":{"value":"$result.urgency$"},"customfield_19876":{"value":"$result.severity$"},"customfield_18754":{"value": "$result.reporting$"} The error is as follows: ERROR pid=1413 tid=MainThread file=cim_actions.py:message:424 | sendmodaction - worker=" abc.com" signature= " Unexpected error: Expecting property name enclosed in double quotes: line 15 column 2 ( char 463) . " action_name= " jira_service_desk" search_name= " test_jira" and other error  is  ERROR pid=1413 tid=MainThread file=cim_actions.py:message:424 | sendmodaction - worker=" abc.com " signature="json loads failed to accept some of the characters, raw json data before json.loads:={ "fields": { "project":  { "key": "def"  }, "summary": "def_test", "description": "The alert condition for 'def_test' was triggered, results link: 'https://abc.com/ app/TA-jira-service-desk-simple-addon/@go?sid=scheduler_c2YXJ0di5jb20_VEEtaRlc2stc2ltcGxlLWFkZG9u__RM331f78_at_1593419940_82'", "issuetype": { "name": "abc" },  "priority" : { "name": "Medium"  },  \"customfield_12345\":{\"value\":\"hello"},\n\"customfield_17653\":\"2020-06-27T10:29:29.908+1100", \"customfield_10678\":{\"value\":\"Low"},\n\"customfield_19876\":{\"value\":\"High"},\n\"customfield_18754\":{"value": "API"}   } }" action_name="jira_service_desk" search_name="test_jira " Any suggestions... ... View more

Hi , i m getting this error below but when i try to curl with jira credentials on my search head, it is giving the output ConnectionError at "/opt/splunk/etc/apps/TA-jira-service-desk-simple-addon/bin/ta_jira_service_desk_simple_addon/aob_py2/requests/adapters.py", line 516 : HTTPSConnectionPool(host='abc.com', port=123): Max retries exceeded with url: /rest/api/latest/issuetype (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x7fbd66deac10>: Failed to establish a new connection: [Errno 110] Connection timed out',)) Any suggestions ... View more