I always ask the customer, that creates dashboard with realtime searches, if they ever : look away from the screen, get something to drink, go too the bathroom, go out for lunch, ect, ect. If it's YES , they don't need realtime 🙂
For customers that creat relatime alerts, with email output. Just aks how often the check the mail. If the say "always", start emailing them in the weekend, and complain why did didn't respond within a few second
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