So, ServiceNow New York has been GA for a month. We're upgrading next week. The Splunk integration is not yet certified for New York. As I understand it, it takes a month or so to go through the red tape for ServiceNow Store app certification. New York early release to select customers and partners was a month prior to the GA date, so theoretically, there has been about 2 months to get this done - maybe SPlunk isn't taking advantage of the early access program. Any date range info available on when to expect this?? It has been a year since we aborted looking at this integration from Splunk due to significant lack of alignment of certification pace with ServiceNow releases. We're still looking for additional firm evidence that Splunk is serious about maintaining this. We are hoping to see it certified in the store for New York soon - we may authorize internal testing to begin, if it is. ... View more

This is a good development - it must have been a simple re-cert for Madrid, since London was the latest just weeks ago. Unfortunately, we are now skipping Madrid, and going from London to New York. As an early access customer, we just received early access to New York. This generally indicates we are 2 months from release. code lock down is about a month from release. While this is encouraging, we are now waiting until New York to begin testing this... so, as an added benefit, we now get a chance to see if Splunk updates and/or re-certifies this integration for New York in a timely manner, before we jump on this train. Would be good to see a couple rapid-fire new release certifications in one year. If anyone tests on Madrid, it would be helpful to hear about how it goes. ... View more

Agreed, we wish the greatest success to Splunk in maintaining pace. When they do, we will probably snap it up, too. Cheers. ... View more

If you are on Madrid already, the ServiceNow store app will not install into it, as it is currently certified only up to London (as of today, new release 1.1.7 posted 6/27/19). That is a protection the ServiceNow Store provides - certified compatibility with each release and will block installation into non-certified releases. Since London < Madrid, installation from the store of this app to a Madrid release instance will fail immediately. From https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-upgrade-policy.pdf : "The current policy of ServiceNow is to support the most recent and the immediately previous release families. Because ServiceNow generally makes release two new release families per year, you will need to upgrade approximately once per year to stay on a supported release family." Current release = Madrid, immediately previous release = London. London was released 9 months ago. New York will be released in about 3 months, which, by current policy, will make London unsupported. That gives this brand-new London-certified Splunk store app v1.1.7 a loosely-projected, fully-supported and guaranteed shelf life of about 3 months from today. We share your sentiment, bbouch - we are currently gun shy about making this a critical piece of our environment. This slow pace of ServiceNow Store certification of this Splunk Integration app on new ServiceNow releases needs to pick up before we will again consider using it. ... View more

Created my account just to post this. Other than having been a Splunk proponent in another life. We're starting to plan our upgrade to Madrid. We may go entire London without compatible Splunk app. We just started a POC of the app when we did the London upgrade last Fall. Obviously, that POC ended abruptly. If we had been running on it in prod in Kingston, it would have been an unacceptable impact to delay a London upgrade. When we POC we will have to consider this type of delivery delay may happen again before we decide to use it. So, in addition to finding out when this (London compatible) might actually come, would be good to know when Madrid compatible app will come, and what type of assurance Splunk can offer that this type of delay won't happen again. ... View more