this is definitely a shortcoming on the splunk.com site, and we're aware of it. there is a project in place to fix this, it is planned to be delivered in February of this coming year. in the meantime, please contact Support and ask the person who answers the phone to look up your userID for you.
you can find the support numbers here:
http://www.splunk.com/view/contact-us/SP-CAAAHJ6
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