Hi Soundarajan, Thanks for the update. ... View more

Hi, Please find the following document regarding the custom templet variables. https://docs.appdynamics.com/display/PRO44/Email+Templates#EmailTemplates-CustomTemplatingVariables Could you verify if the test templet is working for you? Please find the following document regarding predefined custom templating variables - https://docs.appdynamics.com/display/PRO44/Predefined+Templating+Variables Once you save the templet you can test it, is test templet working? Could you elaborate the issue you are facing, screenshots will help. -Thanks ... View more

Hi, Could you capture and share SAML request and response with SAML tracer tool? Could you please reverify the document steps -  Configure SAML for Microsoft Active Directory Federation Services Configure SAML for Microsoft Active Directory on Azure - Thanks ... View more

Hi, Could you please select the installer exe and run as an administrator. Let us know how it goes.  Are you trying to install the controller on Windows 10 machine? If yes it is not supported as per doc.  https://docs.appdynamics.com/display/PRO43/Platform+Requirements#PlatformRequirements-OperatingSystemSupport -Thanks ... View more

Might be the baseline condition is not evaluating, you are using baseline of last 30 days. Could you try with any simple condition except baseline. Please refer following document regarding baseline calculations -  https://docs.appdynamics.com/display/PRO44/Dynamic+Baselines If you setup HR against baseline's standred deviation(stdDev) comparison, then it works as: X(for that data point the value of metric as configured in HR) > (Baseline (selected baseline)+ by Y stdDev) Please refer following screenshot. ... View more

You can try instrumenting required application using an agent, please refer the following link. https://docs.appdynamics.com/display/PRO44/Install+App+Server+Agents To instrument any java application like konakart please refer the following document. https://docs.appdynamics.com/display/PRO44/Install+the+Java+Agent You just need to find the startup script or options where you need to add the javaagent argument. Thanks ... View more

There is an option (checkbox) Auto refresh in the time range if you select that then dashboard will auto refresh. Thanks ... View more

We do see the below log messages under server.log file. [#|2018-03-10T16:55:29.489+0000|SEVERE|glassfish 4.1|javax.enterprise.system.core|_ThreadID=18;_ThreadName=RunLevelControllerThread-1520700865594;_TimeMillis=1520700929489;_LevelValue=1000;_MessageID=NCLS-CORE-00026;|Exception during lifecycle processing org.glassfish.deployment.common.DeploymentException: Error in linking security policy for controller -- Inconsistent Module State at com.sun.enterprise.security.ee.SecurityUtil.linkPolicyFile(SecurityUtil.java:336) Could you please refer below KB Article and check if that helps:  https://community.appdynamics.com/t5/Knowledge-Base/How-to-resolve-inconsistent-module-state-while-starting/ta-p/28056 Thanks ... View more

Hi, If you refer to call graph self-time is the total time taken for the lines executed within the method and total time represents the time taken for all the invocations within the method (including other method calls). You can expand the call graph further for the one showing total time. Self-time is the time taken by a method for all the lines of code within it and excluding the time taken by any other methods which were called inside it. Total time is the time taken by a method for all the lines of code within it and including the time taken by any other methods called inside it. e.g. public void methodA() { code line 1 -> took 1 ms methodB() - took 5 ms code line 2 -> took 1 ms } methodA self-time would be 2 ms (time for code line 1 + code line 2) methodA total time would be 7 ms (if not expanded this will show up, self-time + methodB time) methodB self-time would be 5 ms Thanks ... View more

Hi Deepanshu, The event implies per application Business Transaction limit being hit. For more information, please refer docs link:  https://docs.appdynamics.com/display/PRO44/Business+Transactions#BusinessTransactions-btlimitsBusinessTransactionLimits The best practice to fix the BT is to logically group BTs using match rules. We can also exclude non-important BTs which will help in keeping BT count low from Controller perspective. This way you continue to receive diagnostic information in form of snapshots which provides very good visibility into the performance of the application without any possibility of any form of overhead.  https://docs.appdynamics.com/display/PRO44/Organize+Business+Transactions Thanks ... View more

Hi, Yes this is expected behaviour unless any health rule violation is going on in selected time range.To get the health of app agent we can configure a healt rule on agent avaliablity metric. Under metric browser navigate to Application Infrastructure Performance > Tier Name > Agent > App > Availability metric, for machine agent it will be under machine> Availability. Thanks ... View more

After installing Enterprise Console have you installed controller? If yes move to "Platforms" tab to find the controller URL, please refer below screen.   If you have not intalled controller, we can install controller with Express or Custom installer.Please refer below documents. https://docs.appdynamics.com/display/PRO44/Express+Install https://docs.appdynamics.com/display/PRO44/Custom+Install https://docs.appdynamics.com/display/PRO44/Controller+Deployment Thanks ... View more

Could you try using accountname as "customer1" instead of customer. Ex - user@customer1:secret  Or just hit the rest API on browser and enter credentials as user@customer1 followed by password. Let us know how it goes. ... View more

Could you try calling API from any REST client like postman, make sure you are entering correct username "username@accountName" followed by password. Could you share the screen shots and API you are trying to call.  ... View more