Hi Tim We recently instrumented a Siebel Environment - IP17 and since the change in architecture from Siebel from their old setup, we can instrument some of the key components as below as they are all Java based 1. Siebel Application Interface Servers 2. Siebel Gateway Servers 3. Siebel Enterprise Servers 4. Siebel BIP Servers We have instrumented the above, as well as added End User Monitoring into the Siebel Postload script to track sessions from the Front Ends. The main components where you can see the actions are the Application interface nodes, which we can now track and correlate the request from the front end with. The majority of work is now extracting the important data from the Siebel Requests in these Java Components which we have made some good progress on, with the absence of a deep technical knowledge around the internal working of Siebel to know where to extract the data This then enables you to track and build business journey's with, which is our current goal e.g. to see an end-2-end CRM Create Order Journey Ciao ... View more

Hi Mohan The query you are using is correct, however there is a bit of a problem using that. AppDynamics as per the info Ryan shared below Sessions persist until a period of user inactivity that you configure in the controller. Sessions can also end when the GUID is removed from local storage, which can happen for a number of reasons. For example, the user could clear local storage or the browser is configured to clear the local storage when the browser is closed What would be the best way to get an accurate picture is to update your EUM adrum script with the Web Developers and add an additional variable to extract e.g username as a data field, and as such you can then get a true accurate count, irrespective if the user clears his cache etc. Ciao ... View more

Hi Gregory That's great to hear:) Regarding your follow up questions, there is another field called "timeTaken", which you can use to check the time between the steps is more than 10 minutes. Hope this solves your problem:) ... View more

Hey Gregory Apologies, should have elaborated a bit more to what I was referring to:) When you create the Business Journey I proposed, AppDynamics creates a custom analytics schema with a subset of the analytical data for that specific Business Journey. This subset of data has a field name called "completed" You can then just do a simple select query on that subset of data for any journeys that have not been completed yet. This will output all Orders that have started but not finished yet with the "Assigned" status. I hope I am understanding your requirement:) Ciao ... View more

Hi Gregory I am not sure regarding the ADQL query itself from the raw data, however you can use the Business Journey Function to accomplish this, which you can set 2 steps. Step 1 - Event key would be the order number I would assume. With Criteria where you can use Status = "NEW "As starting point. Step 2 - Event key would be order number, with criteria Status = "Assigned" This would then show you how many have started , and finished, along with average time between these steps. Hope this helps to get to what you require:) Ciao ... View more

Hi Sitakantha How have you added the java agent into the pods? Are you using the Cluster Agent Auto Deployment, or are you using a sidecar method or adding the agent in via the Dockerfile etc? From the error it is clear the user that is running the java app process, does not have sufficient permissions to read/write to the Java Agent directory. Please ensure to set the permissions to allow the user that the java app process runs as has the necessary rights to the java agent directories. This should then resolve the problem. Ciao ... View more

Hi Gustavo Can you provide some context here please. 1. Why do you have multiple controllers? I believe the cross correlation of multiple controllers is no longer something that is supported and was deprecated. 2. Are you referring to the database connection seen from the Flow maps, which are registered by the App Agent in relation to business transactions or the Database Agents itself, where you added the Database monitoring using the Database agent? You can just install another database agent on the same server with a unique db agent name, with different controller configuration, which reports to the second controller. However you will still be using 1 DB agent license on C1 and 1 DB Agent license on C2 Ciao ... View more

Hi Hemanth This functionality is available inside Dash Studio Dashboards within AppDynamics. Where you can use variables which you can create charts and e.g have "Application" as a variable which you can select from a drop down and it will update the charts as you change the selection. Think it's limited to select only one variable at a time, so not sure if you can select multiple apps at the same time Caio ... View more

Hi Gustavo Can you clarify what you are trying to achieve? Do you want to monitor the database and report it to 2 controllers at the same time?  ... View more

Hi Farzaneh The command you are using, does not install the db agent as a service, that will start it when you reboot the machine or can be started/stopped by using linux commands. The below nohup command, is just a manual way of starting the db agent, however as soon as the server is rebooted etc. The db agent service will not automatically start again. What you see below is correct, it has started the db agent process in the background, and it's process id is - 31524, you can run a ps aux | grep agent command which should show you that process is running, and you will find that there is a nohup.out log file for the process. If you want to install the db agent as a service instead of manually starting it as in your post you can refer to the documentation https://docs.appdynamics.com/22.4/en/database-visibility/administer-the-database-agent/start-and-stop-the-database-agent/start-the-database-agent-automatically-on-linux Ciao ... View more

Hi Sonu Is it possible to share a sample of a payload? Just replace sensitive information Ciao ... View more

Hi Sonu 1. Can you advise if the value after xyz is always the same? In your example 11111 2. Can you advise if abc and xyz are always certain length long, e.g 3 characters, integers or does it vary? Ciao ... View more

Hi Mohit Here you go:) #set ($date = ${latestEvent.eventTime}) #set ($newDate = ${date.getHours()}+(5))$date.setHours(${newDate}) #set ($newDate = ${date.getMinutes()}+(30))$date.setMinutes(${newDate}) #set( $String = ' ' ) $String.format('%1$tY-%1$tm-%1$tdT%1$tH:%1$tM:%1$tSZ', ${date}) Ciao edited for formatting, C. Landivar, Community Manager & Editor ... View more

Thanks Sonu You should be able to use the following db.sink_node You can actually check that your data collection works by doing the following, before adding in the data collector 1. Go to the transaction detection section, and click on the + Sign, as if you are going to create a new rule. 2. Select Java then POJO and use the live preview option 3. Then add in your method and class, and then use the Transaction splitting option, where you use the above getter chain and use parameter 1 4. You will then see in the Preview Business Transaction section that it should show a count of each time a value is collected. Ciao ... View more

Thanks Sonu Can you provide from the live preview the Tree Structure to where the filed is that you are trying to extract? E.g Param1           > Details             > sink_node ... View more

Hi Sonu Is it possible to share screenshots of your live preview(removing sensitive information) as well as the screen with the data collector configuration? If it works in love preview, it should work when collecting Ciao ... View more

Hi Ganesh You can use the following, if you check your controller URL, it will provide name and ip address, and you can kind of determine which region it's hosted on. If you are still unsure you can log a support ticket to AppDynamics and they will provide you with the details of your controller to assist. https://docs.appdynamics.com/display/PAA/SaaS+Domains+and+IP+Ranges Ciao ... View more

Hi Ganesh If you ping your controller URL you can see it's in the EMEA DC, which means you are sending the beacon to the incorrect URL. Update your beacon address hostname in your adrum script from http://col.eum.appdynamics.com to - http://fra-col.eum-appdynamics.com You should then see the data:) Ciao ... View more

Hi Ganesh Is this a SaaS AppDynamics instance? If you can see the beacon being sent, to which URL is it sending? Most cases is that your AppD SaaS Controller e.g is hosted in the EMEA DataCentre, and you are sending  the beacon to the America's DataCentre. They use different URL's. You can check the URL's at the below site and validate that you are sending it to the correct URL https://docs.appdynamics.com/display/PAA/SaaS+Domains+and+IP+Ranges Ciao ... View more

Hi Soporte Would you mind advising what you are trying to achieve? I will start with my assumption, apologies if I misunderstood your initial request. I believe you are trying to monitor docker containers on a host, which means you have to install the machine agent onto the Host Itself. 1. Have you installed the Machine agent on the host? 2. Is this a SaaS AppDynamics instance? 3. Where are you looking to check for the containers on the AppD UI? If you could provide some snapshots of what you are looking at and what you are expecting that would assist in helping you get it working:) Ciao ... View more