You have multiple evals where country is UNITED STATES OF AMERICA so you might want to group these together | eval Assignee=if(HR_Country="America",case((Support_tier="908"), "DG 908", (Support_tier="909"), "Jimmy Terrell", (substr(Support_tier, -2)="01"), "Jeremy Scala", (substr(Support_tier, -2)="02"), "Jeremy Scala", 1=1 ,"Meinke, Lance and Terry"), Assignee) Essentially, if it is 908, 909, ends in 01, or ends in 02, it goes to specified people, everything else goes to Meinke, Lance and Terry
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