Free Training for Veterans - Not Working

[publicist6]

I've created my splunk account and already finished the free courses, but a week ago I verified my account with id.me. The email support blamed it on id.me and then they said there's some backend issue. Has anyone run into this?

I'm really in a pinch to get started on training since I'm done with the Free courses and need into the rest to take the certification. Kinda shocked a company this big won't offer credits for those courses or manually activate my account until they figure out why it's showing $500 a course.

[ericb7612]

works for me now. 

[edu-ops-admin]

Have you already opened a case by emailing Education_AMER@splunk.com? This is the way to look into your case individually and assist.

[publicist6]

Yes I’ve been emailing back-and-forth with them and they actually stopped responding. I’ve sent several follow-up emails with no reply.

Are you able to look into this?

[edu-ops-admin · Accepted solution]

Yes. What is your case number?

[publicist6]

Thank you for pushing this through! Support reached back out to me and after a little while I am in the labs! 

[publicist6]

Case Number: 2887393

[bmiklich]

I am having this exact problem. I registered through ID.me and everything however I was able to finish the free course but was not able to access any of the courses unless I paid 500 per course. Any help would be appreciated!

[edu-ops-admin]

Hi @bmiklich , your Pledge is also approved.

[ericb7612]

I have a case number now also - 2909402

Please assist, thank you.

[edu-ops-admin]

Thank you.

You should receive a reply on your case shortly.

[ericb7612]

Can you assist with my account also? I am having the same problem of not being able to access the free courses for military. Thank you. 

[bmiklich]

Excellent. Works great.. Thanks again!