Phantom - Testing Connectivity no response

[PwC-Kimmy]

Hi All, I run the 'Testing Connectivity' on all Phantom apps and the response is as follows, showing no information (not even if the connection fails).

PwC-Kimmy_0-1618220058560.png

How do I troubleshoot and resolve this error?

[ephemeric]

Check for any SELinux denies:

grep "denied" /var/log/audit/audit.log

[phanTom]

@PwC-Kimmy 

How many apps and which specifically have you tried?

Have you tried using one of the app actions after this test connectivity to see if they work?

Have you check system health for all daemons firing, or restarted phantom?

Also, have you tried clearing the browser cache or using a different browser?

Sorry for all the questions, but this is a hard one to troubleshoot without access 😄 

[PwC-Kimmy · Accepted solution]

@phanTom 

Our security team enabled  SELinux on the server, which caused the problem, and when we disabled SELinux, everything went back to normal.

Thanks again for your help!

[PwC-Kimmy]

@phanTom 

Thank you for your help.

I tried all the apps (like WHOIS) in the Phantom and they all returned the same result.

Although ‘Test Connectivity’ does not display information, the app is actually working.

I tried restarting the Phantom instance, also using a different browser and a different computer.