Splunk IT Service Intelligence: Why am I getting message 'IT Service Intelligence upgrade has failed' after upgrade to 2.2.0?

[thilleso]

Hi,

We've updated IT Service Intelligence from 2.1.0 to 2.2.0 according to the documentation (I don't have enough karma points to post links, but using the latest ITSI documentation), and at step 7, a message "IT Service Intelligence upgrade has completed successfully" in Splunk Web should appear. The problem is that we get the message "IT Service Intelligence upgrade has failed".
I've tried restarting Splunk from CLI several times, but always the same message appears.

However, all the new functionality from 2.2 is present, and in the Manage Apps console, ITSI is listed with version 2.2.0. All previously configured services, KPIs, deep-dives and so on are also functioning like normal.

So right now, it seems ITSI has upgraded okey, but Splunk doesn't seem to agree with itself. Have anyone experienced the same issue?

Info about our environment:
- Search Head: Linux CentOS 7, Splunk Enterprise 6.3
- Indexer: Linux CentOS 7, Splunk Enterprise 6.3

Thanks!

[thilleso · Accepted solution]

Update: Found a ITSI python prosess running wild on the server, probably locking down some process used by 2.1.0. After killing it and restarting Splunk, the update successfully message appeared.