Is there a way in ITSI to open incident on ServiceNow without ServiceNow integration ?

[philon]

I want to know if it is possible to open an incident in ServiceNow from notable event console without having ServiceNow integrated with Splunk.

I mean we can install Splunk addon for ServiceNow but we can't install addon for Splunk on ServiceNow side (the project team in charge of ServiceNow refuse to install the app on ServiceNow). We can only use Splunk addon fo ServiceNow and ServiceNow APIs.

[gcusello]

Hi @philon,

you can create a shall script that invokes the ServiceNow API to launch from Splunk alert.

I'm not an expert in scripting, but I used this approach many times with other systems.

Ciao.

Giuseppe