Splunk ITSI

Is there a way in ITSI to open incident on ServiceNow without ServiceNow integration ?

philon
Observer

I want to know if it is possible to open an incident in ServiceNow from notable event console without having ServiceNow integrated with Splunk.

I mean we can install Splunk addon for ServiceNow but we can't install addon for Splunk on ServiceNow side (the project team in charge of ServiceNow refuse to install the app on ServiceNow). We can only use Splunk addon fo ServiceNow and ServiceNow APIs.

Labels (2)
0 Karma

gcusello
SplunkTrust
SplunkTrust

Hi @philon,

you can create a shall script that invokes the ServiceNow API to launch from Splunk alert.

I'm not an expert in scripting, but I used this approach many times with other systems.

Ciao.

Giuseppe

0 Karma
Career Survey
First 500 qualified respondents will receive a $20 gift card! Tell us about your professional Splunk journey.

Can’t make it to .conf25? Join us online!

Get Updates on the Splunk Community!

Take Action Automatically on Splunk Alerts with Red Hat Ansible Automation Platform

 Are you ready to revolutionize your IT operations? As digital transformation accelerates, the demand for ...

Calling All Security Pros: Ready to Race Through Boston?

Hey Splunkers, .conf25 is heading to Boston and we’re kicking things off with something bold, competitive, and ...

Beyond Detection: How Splunk and Cisco Integrated Security Platforms Transform ...

Financial services organizations face an impossible equation: maintain 99.9% uptime for mission-critical ...