Why are new splunk user accounts failing due to US export compliance requirements?

[inventsekar]

Hi.. 

I have suggested some of my new team mates to open a splunk user account(for free splunk trainings and to login to splunk community as well)

but when my team mates are trying to use gmail id to register for a splunk user account, they get error as:

Due to US export compliance requirements, Splunk has suspended your access. (my team mates are facing this issue around for a more than a month period and even just now.)

Any ideas/suggestions please. 

[Anam]

Hi @inventsekar 

Were you able to call the support number and get the user cleared? If not, please let me know.

Thanks

[sccheah82]

I faced the same problem too. I am from Malaysia. The number is not in service to me. May I get assistance, please?

[Anam]

Hi @inventsekar 

I just private messaged you. Please get back to me.

Thanks

[richgalloway]

Have your team mates called the phone number as instructed?  What was the result?

[inventsekar]

oops... from India, we are not able to call a US number.

(international calling not enabled on our cell phones ;( )

Hi Splunk Employees,

Could you please suggest them to use an email address instead of the calling US number please. thanks. 

[richgalloway]

Splunk Support has a local number in India: in-country toll free: 000.800.040.3186