VT4Splunk app configuration page is erroring

[ganji]

When I open the configuration page, VT4Splunk app throws an error. I am on Splunk 9.2.2VT4Splunk error.jpg

[kiran_panchavat]

@ganji What is the ERROR code?

[kiran_panchavat]

@ganji 

Check this https://community.splunk.com/t5/All-Apps-and-Add-ons/Splunk-Add-on-Failed-to-load-Inputs-Page/m-p/63... 

[kiran_panchavat]

@ganji 

1. Check splunkd.log 

index=_internal source=*splunkd.log  VT4Splunk

OR

/opt/splunk/var/log/splunk/splunkd.log | grep -i "VT4Splunk"

2. Uninstall and reinstall the app

[ganji]

I tried installing it in multiple instances and got the same error. Splunk version is 9.2.2

[ganji]

Here are some internal logs.

02-14-2025 08:57:21.124 -0600 ERROR PersistentScript [3645488 PersistentScriptIo] - From {/opt/splunk/bin/python3.7 /opt/splunk/lib/python3.7/site-packages/splunk/persistconn/appserver.py}: File "/opt/splunk/etc/apps/TA-virustotal-app/bin/lib/typing_extensions.py", line 1039
	02-14-2025 08:57:21.124 -0600 ERROR PersistentScript [3645488 PersistentScriptIo] - From {/opt/splunk/bin/python3.7 /opt/splunk/lib/python3.7/site-packages/splunk/persistconn/appserver.py}: File "/opt/splunk/etc/apps/TA-virustotal-app/bin/lib/aiohttp/hdrs.py", line 13, in <module>
	02-14-2025 08:57:21.124 -0600 ERROR PersistentScript [3645488 PersistentScriptIo] - From {/opt/splunk/bin/python3.7 /opt/splunk/lib/python3.7/site-packages/splunk/persistconn/appserver.py}: File "/opt/splunk/etc/apps/TA-virustotal-app/bin/lib/aiohttp/__init__.py", line 5, in <module>
	02-14-2025 08:57:21.124 -0600 ERROR PersistentScript [3645488 PersistentScriptIo] - From {/opt/splunk/bin/python3.7 /opt/splunk/lib/python3.7/site-packages/splunk/persistconn/appserver.py}: File "/opt/splunk/etc/apps/TA-virustotal-app/bin/lib/vt/client.py", line 23, in <module>

[meekah]

It appears that the latest version of this app is having this issue. Uninstall it and install an older version 

[ganji]

Unfortunately, older versions are not Cloud compatible.